Full Time
1000
TBD
Apr 28, 2021
MUST HAVE PRIOR AIRBNB MANAGEMENT EXPERIENCE
-VERY detailed in appointment setting, payroll calculations, guest communication
-Fluent Written and Spoken English and VERY good critical thinking/judgement in handling delicate situations
-AirBNB experience (Guest Relations/ Property Management)
-Experience with Guesty a PLUS
-FAST learner who can add value by thinking outside the box to solve hard
LOOKING FOR EXCEPTIONAL CANDIDATES TO GROW WITH OUR TEAM! We are like a family and I have the team meet once per quarter to hang out with each other, go to the pool, enjoy. I care about my team and feel like my team is almost my family. We are all super friendly, hard-working, and looking for our next SUPERSTAR to help grow our business!
Job Details:
You will be a Guest Relations Assistant and will be in charge of facilitating smooth check ins/outs, coordinating the cleaning staff, dealing with guest inquiries, requests, complaints, and keeping track of reviews. You will help populate internal databases and contribute to the ongoing learning of the team by documenting your learnings diligently and assisting in the training of new assistants.
Most important skills:
1) Excellent written, spoken English and able to understand American specific phrases and behaviors
2) Expert in AirBNB, Homeaway,
3) Very high attention to detail and NEVER letting things "fall through the cracks" (Never forgetting when something needs to be done/ HIGHLY accountable for your job to make sure its done fast and right)
4) Good judgement, ultra-professional demeanor, and desire to ensure the guest has a great experience
5) Fast learning curve and a go-getter, always-improving mentality
6) Extremely high organizational skills.
7) Ability to learn new software and integrate it into your workflow.
Some daily tasks:
1) Handling guest communication and dealing with guest complaints
2) Maintaining the airbnb, homeaway, and
3) Communicate effectively with our staff and manage and arrange for cleanings/ repairs/ maintenance.
4) Following up aggressively to make sure tasks are being completed (a guest is asking for a toaster and they can't find it! What do you do?) hint: ask the housekeeper where it is first; then have them check again; then allow them to purchase one)
5) You get the idea... it's a high-touch, guest relations role where you also help think about how to improve the business.
If this is of interest, please do let me know so we can set up an interview. Please send me an updated resume for my review.
Are you looking for a position working as an AirBNB Virtual Guest Relations Assistant? The job will be 40 hours/ week with 2 days
GENEROUS SALARY AND PERFORMANCE BONUSES for the exceptional candidate!
THANKS FOR YOUR INTEREST!!!
Noah Mencia
CEO of Plethora Capital, Inc.