Customer Service Position

To Apply: Please mention your favorite color in the subject Upgrade to see actual infondidates who do not follow directions will not be selected.

THIS IS A FULL TIME POSITION WORKING 45 HOURS A WEEK.

About Us:

Pro Click Ventures is an investment firm focused on buying, managing and growing eCommerce companies. Our current portfolio consists of 14 successful brands in industries such as PPE, vision, custom print media, custom apparel, and digital media services. Our team has quickly grown to 44 passionate members highly experienced in online marketing, web development, government contracting, customer service, content marketing, finance, accounting, and operations.

GREAT PAY & BONUSES!!

Job Description:

We are looking for an upbeat, high-energy Customer Support Representative to support our growing portfolio of online retail companies (Upgrade to see actual info). Our Customer Support Team processes orders, handles questions and concerns, deals with vendors, issues invoices, and works with our marketing team to provide service to customers. They are our front-line of customer service for all of our online retail companies. You’ll get through training in your new role as a Customer Support Representative. You want to succeed, and we want to support your success. We offer a friendly, professional work environment. You'll work with an established team of support agents and marketers to provide excellent customer service.

Responsibilities:

Answer inbound customer requests or inquiries concerning products, billing, shipping, and other ecommerce concerns.
Help customers solve product customization and sales Upgrade to see actual infoeract with customers to resolve product questions.
Provide excellent customer service while responding to and researching Upgrade to see actual infocate callers on company policies, procedures and specific product features
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
May mentor or give direction to junior teaUpgrade to see actual infombers and provide training on best practices.
May assist management in ensuring performance goals are met.
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer Upgrade to see actual infomunicating with customers through various Marketplaces.
Acknowledging and resolving customer complaints or negative experiences.
Processing orders, messages, and requests.
Keeping records of customer interactions, pending orders, comments, and Upgrade to see actual infomunicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.


Requirements:

- MUST HAVE FAST INTERNET, GOOD RELIABLE COMPUTER AND ABLE TO WORK IN QUITE ENVIRONMENT (NO ROSTERS AND OR TRAFFIC NOICE IN THE BACKGROUND)
- MUST HAVE GOOD QUALITY NOISE CANCELLATION HEADSET (CALL CENTER QUALITY)
- MUST BE ABLE TO WORK USA HOURS
- MUST BE ABLE TO SPEAK AND WRITE ENGISH FLUENTLY
- Two or more years of customer-service experience – help desk or call center experience with ecommerce is a plus.
- Ability to work during our hours of operation: 8 am to 6 pm CST Monday through Friday.