Call Center Agents for Cebu Office

WHY JOIN US?

Cool Glow is looking for outgoing Call Center Agents who want to work with one of the leading glow, LED and party supply companies. With more than 5,000 available products, Cool Glow retails internationally and across the U.S.

Our corporate office is located in Dallas, TX and we are expanding to open a new office in Cebu, Philippines or Work from Upgrade to see actual infoLL CENTER AGENTS

Call Center agents work with customers to find what they want, create solutions and ensure a smooth sales process. They will also be responsible for recommending and up-selling products to help customers find what they Upgrade to see actual infoll Center agents must have Customer Service skills, Ability to reach monthly Goals, Closing Skills, Persuasion Skills and Negotiation Abilities, Self-Confidence, Product Knowledge, and be able to Build Client Upgrade to see actual infosential Functions and Responsibilities

Answer inbound calls, take orders by phone, enter customer information
Describe products and services; suggestive sell and upsell additional products
Make outbound calls to follow up with customer questions or inquiries
Handle any customer issues; be able to listen and resolve problems patiently
Maintain and update Customer accounts
This position requires an outgoing, organized and goal oriented individual who understands excellent Customer Upgrade to see actual infosired Skills and Experience

Ability to write a professional email in English to customers
Ability to use CRM (enter orders into system, etc.)
Applicants must be willing to work in Cebu City
Call center experience preferred but not required
Excellent telephone manner and listening skills
Must have Excellent English Language Skills, both verbal and written
The ability to work under pressure and sit for long periods of time
The ability to maintain a positive environment, working with co-workers and customers within a diverse culture
Self-motivated and Goal Oriented
Proficiency in Microsoft Applications and Internet browsing
MUST be willing to work U.S. Hours and holidays
MUST be willing to work in our office in Mandaue City Cebu

Salary Offer
Php 18k up depending on experience.