Freelance Phone Support Agents

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TYPE OF WORK

Any

SALARY

75PHP/hr

ID PROOF

30

DATE POSTED

Oct 09, 2019

JOB OVERVIEW

We are a leading international market research agency requiring Freelance Phone Support Agents to work from home, calling potential survey respondents.

Job description:
* call potential survey respondents from home to obtain their contact details or to follow up on their participation
* follow up on all initial contacts
* table entry of all obtained information and reactions
* interact with market research team for briefing and feedback
* calls must be made between 9am to 6pm from Monday to Friday in the country-assigned respective time zone, e.g. Europe, Asia, Australia, Africa or America
* payment will be based on hourly rate 75PHP/hr, 8 hours per day (max 40 hours per week)
* must have or is willing to open a PNB account to receive payment

Qualifications:
* call centre or phone support experience
* fluent English speaker
* ability to converse in other languages (e.g. German, French, Dutch, Spanish, Portuguese, Italian, Japanese) is a PLUS
* experience in market research, marketing, lead generation or data base administration
* excellent techniques and abilities to obtain required information on the phone
* ability to apply appropriate actions to effectively control a telephone call
* ability to use the most appropriate way to communicate with different behaviour types on the telephone
* use questioning and listening skills that support effective telephone communication
* understand the impact of attitude in handling calls professionally
* outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills
* have computer, microphone, headphones and an internet connection at home

Please READ the Job descriptions and Qualifications carefully. If you are ABSOLUTELY interested please reply to this post and use "Freelance Phone Support Agent" as the SUBJECT of your email/ application.

SKILL SUMMARY
English
Speaking
Customer Service & Admin Support
Phone Support
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