Phone & Chat Support, Sales Support Role for Ecommerce

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TYPE OF WORK

Full Time

SALARY

N/A

ID PROOF

70

DATE POSTED

Aug 22, 2019

JOB OVERVIEW

We're looking for an ADMIN AND CUSTOMER SERVICE SUPERSTAR to join our growing team for our US-based eCommerce business.?

WAGE:?You will be paid a retainer of $400USD per month paid bi-weekly. Your wage will increase after a probation of 3 months depending on your skill level.? Also, since this is a customer facing role, there may be an opportunity for sales commissions on top of the base pay.

REQUIREMENTS:?The successful applicant shall have the following;?- Availability between 9 am to 5 pm, Thursday to Monday PST (California time)?- A quiet and professional working environment (no noises from animals, babies etc.)?- Preferably fluent English speaking and writing (American English preferred)?- Customer Service experience and the ability to build rapport with customers both oral and written. We want a warm and engaging representative that is focused on helping each and every customer to the fullest!

??THE ONBOARDING PROCESS:?The successful applicant will first reply to this posting explaining why they're suitable for the?position. You will then be scheduled for an initial phone interview and be required to answer a? series of a questions that is based on real-life scenarios that will test your navigation, admin?and customer service skills. You will then be asked to join a video chat via Zoom for final screening. The best applicant shall then be offered a position a paid trial for a specified period and then a contract.

?WHAT YOU WILL BE DOING:? You shall be the sole person responsible for speaking to all new customers and will be in charge? of all customer service during business hours, although you will be working with an existing team member who handles the customer service emails & order fulfillment.

This includes:
Administrative Tasks
Customer Service Support

Email
Management
Phone Support
Live Chat Support
Reporting to your Manager

WHAT TYPE OF STORE IS THE JOB FOR?? We currently have e-commerce stores that require admin and customer service support for a wide variety of items with niches related to home "day spa" items.?

QUESTIONS? ?If you have any questions (which I hope you do!), please apply and ask in your application.?

WHAT YOU MUST DO:? To ensure you've read the entire job posting and that I know you're serious about the position,?please quote on the first line of your application "I've read the full job posting, and 6+5=11". Your application? will not be considered if you do not have this phrase on the first line of your application letter.?? My team and I very much look forward to working with you!

SKILL SUMMARY
English
Speaking
Customer Service & Admin Support
Phone Support
Marketing & Sales
Sales Representative
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