Aug 21, 2019
Serves customers by providing product and service information; resolving product and service problems.
Technical Support Agent Job Duties:
Provides technical support, advice, and assistance to customers and businesses with technical, hardware, and software system problems
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains customer records by updating account information and recording information about all interactions
Recommends documentation changes based on experiences in customer interactions
Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.
Customer Service Representative Skills:
English Language Skills, Phone Skills
Customer Service, Product Knowledge, Market Knowledge
Quality Focus, Problem Solving, Documentation Skills, Analyzing Information
Listening, Resolving Conflict, Multi-tasking
We are a fast growing entrepreneurial company in the USA, creating groundbreaking wearable safety products with a great customer experience. We’re on a mission to positively impact the lives of 10 million people over the next 10 years. We’re passionate about our mission and about creating technology that keeps our users and their loved ones safe.
We provide a thorough training in our product and app and growth opportunity in a great team!