Customer Support + VA For Digital Transformation Training Company

As CEO of a small but fast growing online business I need a reliable assistant whose main job will be to:
- Manage and provide customer support
- Manage and provide affiliate support
- Manage and grow the affiliate program
- Manage all incoming enquiries

This will include:
- Dealing with tickets through our ZenDesk support system
- Handling online chat from customers, leads and affiliates
- Standard email replies

Other activities could include:
- Social media
- WordPress publishing
- If you have the time and desire to learn more, SEO, writing, marketing are other areas you could learn

Good training will be provided for all activities and systems.

We will have regular communication to ensure you can overcome all challenges quickly.

This role is full-time.

- You should be a very good communicator using English.
- I need someone who is VERY reliable and not likely to disappear after a few weeks or months!
- You should have a good attention to detail.
- Quality of work is very important.

Video interviews will be conducted via Zoom.

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If you only reply to this ad without completing the application form, you cannot be considered for the role.