Guest Services Coordinator

Job Summary
We are looking for a highly-motivated, confident person to join our small guest services team in our short stay accommodation business. This is an excellent role for someone who is interested in a career in customer service and property management. The successful applicant must be able to demonstrate excellent English skills, an ability to build relationships with clients, colleagues and above all, be able to deliver exceptional levels of customer service as they will be the first point of contact for all our guests.

Job Type / Category
* Fully coordinating a portfolio of properties as part of a dedicated guest communications team.
* Acting as the first point of contact with our guests
* Handling with any queries and responding to guest queries via telephone and email
* Responsible for taking guest payments electronically and verifying uploaded guest ID
* Responsibility for post-stay communications to follow up with each guest following their stay
* Leaving guest reviews on Airbnb and responding to any reviews on other platforms we advertise on
* Assisting with general sales & marketing
* Report and escalate maintenance issues and confirm standards are maintained
* Responsible for managing our housekeeping teams
* Researching potential business opportunities and contacting local large businesses to find out their accommodation requirements over the phone
* Any ad-hoc duties required


Required Education, Skills and Qualifications
* Previous experience in residential Lettings or Property Management or hospitality desirable
* High level of customer service skills
* Keen interest in sales and marketing
* Self-Motivated and efficient
* Confident team player
* Positive, professional and customer focused with the ability to build relationships
* A keen eye for attention to detail
* Excellent time management, prioritisation and project management skills
* Excellent communication skills: good letter writing, telephone manner and ability to brief third parties when required (e.g. contractors)
* Excellent people skills: an ability to empathise and resolve issues effectively
* Excellent computer skills: proficient in using Google Suite products, Google Docs, Google Sheets (the same as Microsoft products)