URGENT NEED: CLIENT RELATIONS SPECIALIST FOR A RAPIDLY GROWING PUBLISHING COMPANY

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TYPE OF WORK

Full Time

SALARY

USD 3.00/hour

HOURS PER WEEK

TBD

DATE POSTED

Aug 24, 2018

JOB OVERVIEW

We are looking for an EXPERIENCED Client Relations Specialist for our Book Production Team. Must have EXCELLENT customer service and communication skills. Must be deadline-conscious, goal-oriented, resourceful and creative. You will be assigned to several authors so you must be very organized and focused.

Primary Responsibilities:

Act as the primary point of contact for authors in their book project

Track the progress of the author's book project and ensure author's engagement to keep the book project moving and completed on time

Liaise with authors and various teams involved in the project

Communicate with authors to make recommendations, provide updates and follow-up on all book project requirements

Ensure that all queries and responses from the author via email, chat, calls and the project management system are addressed and acknowledged

Work with other specialists and team leads to ensure completion of all projects based on a recommended timeline


Ideal Skills and Qualifications:


Extremely detail-oriented and organized

Proven ability to effectively prioritize workflow

Excellent interpersonal, written and oral communication skills

Can speak fluent English with clients

Can manage client expectations

Ability to exercise good judgment, initiative and pro-activeness

Can manage a project without micromanagement

Has a high standard of ethics and confidentiality to handle sensitive information – extremely important

Has a keen eye for design (does not need to be a designer just needs to have an eye for it)

Can pick up software training quickly (You must become extremely proficient with Podio, our project management software.)

Strong Computer skills i.e. Word, Excel, PowerPoint and Google Docs

Experience in publishing, proofreading and content writing is an advantage

Flexible and open to working in a 24x7 work environment (Work schedule is EST: 8AM-5PM and 11AM-8PM - but you must be open to being flexible and working overtime when needed.)

Has a high-speed internet connection (DSL cable and a backup mobile internet stick) at home

Can start working full time immediately and has no plans to take an extensive holiday (3+ weeks) in the next 3 to 6 months


If you are excited about this opportunity, please send an email conveying your interest to Upgrade to see actual info with "I WANT TO BE A CLIENT RELATIONS SPECIALIST!" in the subject line.

Please attach your CV and a 2-minute introductory video clip highlighting your educational and work background and explaining why you feel you are a good fit for the post.

Lastly, please include the questions below and your responses in the email.

1) Are you available to start working immediately?

2) Are you flexible and open to working in a 24x7 work environment (Work schedule is EST: 8AM-5PM and 11AM-8PM - but you must be open to being flexible and working overtime when needed.)

3) Do you currently have a high-speed DSL or cable internet connection with 2 MBPS minimum at home? Do you have a backup internet option like a mobile internet stick?

Please check your DSL/cable internet speed by going to Upgrade to see actual info and include your speed test results link in your email.

4) Is your personal computer's processor at least i3 core with a memory/RAM of 4.00 GB? Please send us a screenshot of your computer settings. This will also be verified remotely during the interview process.

5) Are you planning to take an extensive holiday (3+ weeks) in the next 3 to 6 months?

6) What is your Skype ID?

Please note that we require all of this information in order to set up your interview. If your availability/technical set-up does not fit Black Card Books' requirements at this time, we will also be happy to interview you at a future time when you can comply with these Upgrade to see actual infondidates chosen for consideration will be required to have an initial interview on video by Skype.

All responses will be sent to the email address on your resume.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

ABOUT THE EMPLOYER

Contact Person: Marites

Member since: May 17, 2014

Total Job Posts: 0

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