VA / Ebay Customer Service Ecommerce Dropshipping Store Cases Appeals (Full-time 40 hours per week – Flexible Hours)

2 New Roles to fill - Hiring Now - Don't Miss Out - Work with Great Team Comradery and Upgrade to see actual infostralian Dropship Ebay stores:

1) Senior Ebay Customer Service : $2.80 to $5USD per hour (Ebay Case Experience, Case Appeals, Negative Feedback Removal, reliable, trusted, efficient and effective work style, can lead/manage/train Juniors)

2) Junior Ebay Customer Service: $1.80 to $2.99 USD per hour (may have no experience but willing to learn)
Pay Rate Guide (Rate depends on skills/experience):

Plus eligibility for Performance Bonus. .

Deadline to Apply by: 27th October 2020


DO NOT APPLY if you are not looking for long term (40hrs per week) work or cannot work Australia business hours (9am to 6pm Australian time / 7am to 4pm Philippines time).
NO PART-TIME work available.


Our Long term team members also assist with other store support tasks. Do not apply if you do not consider yourself as a Dynamic, Versatile, Resourceful, and are a Team player.


Our long term team members receive these benefits:
* Eligibility for Performance bonuses
* Pay increases based on performance

Overview: Customer Service is Responsible for protecting reputation of stores assigned
We are looking to fill in a Customer Service Lead/Manager role to oversee a customer service team. We believe our stores succeed based on a Team Approach rather than an individual’s effort.

Responsibilities:
1) Responsible for protecting reputation of stores assigned
2) Suggestions/observations of how to improve customer service system/ procedures.
3) Maintain Store Positive Feedback % score at 99% or more.
4) Keep Seller Level at least Above Standard and ideally Top-Rated
5) Transaction Defect Rate score: Maintain at Top Rated minimum level
6) Prevent open cases and open refund claims. Resolve them before deadlines.
7) Ensure orders are completed from supplier and being delivered to customer. Prevent deliveries from being delivered late by the supplier. Implement system to track late dispatched items.
8) Return/Refund claims are handled to maintain customer satisfaction, minimise costs involving us paying for re-shipping costs; follow up and tracking of supplier refunds due to us.
9) Chasing money due from Supplier or Upgrade to see actual infotify financials team of additional costs incurred by us related to an order.
10) Accurate tracking and updating of relevant information systems
11) Identify recurring issues and make other teams aware to get corrected ( Research, Listing, Tuning/Optimisations, Store Admin)



* You show a demonstrable passion, curiosity and experience in ecommerce (ebay, amazon or shopify)
* DO NOT APPLY if you are only looking for a research role. Alligned with our Team Approach, Long term team members perform essential store support tasks in these areas: manual listing, optimisation, admin and customer support.

The Gig:
* Collaborating with our listing, optimisation and strategy teams
* Honing your influencing skills with Suppliers , Customers and Ecommerce Platform (Ebay)
* Wrangling and rolling with your teammates to service rapid turnaround times, capture trending moments/opportunities, deliver and receive feedback, all while keeping a clear, enthusiastic and proactive attitude towards your responsibilities

The next step is a set of questions and challenges. Please keep an eye on your spam folder!

Temp to Perm:
You will be hired on a temp to perm basis with the temporary role to extend no longer than 6 Upgrade to see actual infoTE ON THE HIRING TIMELINE:
This is a rolling admissions process. We want encourage qualified and interested applicants to apply to show your interest. When the hiring need arises, we will reach out to you for next steps, which will be a timed listing creation challenge. We appreciate your interest and patience.

That's It!


To apply, send an email with answers to the following:
1. What laptop/computer do you have? is it reliable?
2. Where are you working from (city/country)?
3. What internet speed do you have? Provide a screenshot
4. Do you have relevant Ebay customer service experience? Provide details of your responsibilities, which Ebay market?...
5. What does being proactive mean to you in regards to Customer Service?
6. what pay you think you deserve (your hourly rate)?
7. can you work Australian business hours? (Mon to Fri 9am to 6pm / 7am to 4pm Philippines time)
8. Include in the subject heading “! Superstar Researcher OLJ-C1!". Responses without this subject heading will be ignored.




Email to: Upgrade to see actual info (Messages may be ignored)

About Us:
PWM specializes in online retail of consumer and professional goods such as homeware, giftware, home improvements, recreational and leisure etc. We are Australian Based and growing..