Customer Service Representative

Established Company in the Canadian Real Estate Market searching for an enthusiastic driven candidate to join our growing team! We are a tight knit community and are looking for someone who values the communal and transparent nature of our work. We work as a team to ensure that the services we provide to our clients are as seamless and effective as possible. To learn more about us, please visit Upgrade to see actual info.

As a Customer Service Representative with Bolld Real Estate Management, you will have the opportunity to handle variable day to day client scenarios and your work will never be routine.

JOB OVERVIEW
Communicating with the customers via email, phone or chat; answering or directing inquiries
Answering customer inquiries as quickly and efficiently as possible
Answering and following up with maintenance and repairs requests
Ensuring adherence to service level
Opening customer accounts by recording account information
Referring unresolved disputes to the appropriate staff member
Ensuring all voice messages and emails are returned and handled in both a professional and timely manner
Managing large amounts of incoming calls
Publishing new properties including all the property details and pictures online
Setting up a consultation for a new lead
Completing various tasks assigned by Customer Service Supervisor

Requirements

- experienced / background in call centre/management is a plus but not required
- fluent/great in English with no or little accent
- Able to communicate on the phone in a professional manner
- Enthusiastic
- Proactive
- Able to handle stress
- Responsible & able to work without supervision
- working hours: an 8-hour shift between 8AM-8PM
- knowledge of Zendesk a requirement
- knowledge of craigslist a must
- knowledge of buildium an asset

Other Requirements :

- with a quiet working area
- with a fast computer processor
- with a stable and high-speed internet connection
- 2 screens

Benefits:

- regular salary
- health benefits
- career advancement opportunity

If you think that the above fits with what you can bring and is what you are looking for, please apply with us now.

Bolld Real Estate Management welcomes all to apply, and we look forward to following up with qualified candidates.