Customer Service Representative - Zendesk

Customer Service Representative - Zendesk (Part-Time – Saturday, Sunday & Monday job)

Part-time 20 hours per week
Php 15,000 - 19,000 take-home pay monthly
Work Schedule: 7:00 AM – 3:00 PM PHT every Saturday & Sunday (8 hours each); 7:00 AM – 11:00 AM PHT every Monday (4 hours only)

About Remote Workmate:

Become a part of an awesome company that aims for work-life balance, long term relationships and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.


About the Client:

Our client based in Australia runs a tech/software platform that allows realtors or real estate agents to present better, 3D or real-world pictures of houses or properties they are trying to sell. They are currently looking for an experienced and reliable Customer Service Representative.

Responsibilities:

Be the main point of contact for customer inquiries and issues or concerns with using the client’s technology/software
Master a great understanding of the software platform to be able to troubleshoot problems accurately and timely
Ensure that response times are both accurate and delivered
Update the client’s profile through the CRM provided
Other ad-hoc tasks as assigned

Requirements:

Previous customer service experience of at least 3 years minimum in either a chat, voice or email support capacity
Tech-savvy with good understanding and preferably experience in using Adobe Illustrator and the like
Excellent English comprehension and communication skills
Strong customer service orientation
Problem-solving and ability to adapt easily
Trusted to work autonomously
Attentive to customer needs and requirements
Telecommunication experience (desired)
Previous experience or working competency of the software used:
Zendesk experience (required)
Adobe Illustrator (desired)
Slack (desired)
Asana (desired)
Google Sheets (desired)


To apply, please click the link below:

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Home Based Requirements:

Fast and reliable wired DSL internet connection of not less than 5mbps
Quiet, private home office free from noise background or distractions
Updated computer (pc or laptop) and excellent quality microphone, and headset.

If you are looking for an exciting role without the hassle of daily commute, then this job is perfect for you!