Amazon Case Manager

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TYPE OF WORK

Full Time

SALARY

Php 30,000-Php 35,000

HOURS PER WEEK

TBD

DATE POSTED

Oct 06, 2022

JOB OVERVIEW

Overview:

CPNC is an innovative online eCommerce company focused on Amazon eCommerce sales. Our company has a long track record of success and is constantly trying to improve processes to make them more efficient and prosperous. We believe in creating a fun and empowering work environment that facilitates not only our business but also the growth of our employees

We are looking for a Case Manager to join our growing team! This role best fits someone who possesses strong communication and problem-solving skills. This is a long term position and we’re looking for someone that has the commitment, experience, and the drive to succeed. The key tasks and responsibilities include:

Timely accomplishment of responses to negative feedback, issues/ concerns and provide appropriate Upgrade to see actual infovelop, monitor, and evaluate response or treatment schemes and progress; monitoring performance.
Provide support to multiple lines of businesses in responding to IP infringement concerns; advocating for needed services and entitlements; obtaining additional resources; intervening in crisis; providing support
Total management of the brand, refunds, seller support, IP claims within the multiple lines of businesses. Maintains and updates records by reviewing case notes; logging events and progress. Handle negotiations when Upgrade to see actual infovelop and source prospective wholesale accounts and manage all business opportunities. Maintain sales contact and pipeline while maintaining familiarity with regulatory and industry standards and requirements.

OUR IDEAL CANDIDATE MUST HAVE THE FOLLOWING:

At least two years of sales and customer service experience in the BPO or VA industry.
Exceptional communication and interpersonal skills: has the ability to captivate and communicate with various audiences clearly and concisely. to consistently compose a grammatically correct, concise, and accurate written response to customer and client issues.
Must have previous experience as a successful and high producing Account Executive with an existing client base
Must be proactive and a self-starter.
A strong desire to continually learn and improve competence by participating in educational and learning opportunities; evaluate the application of learning to the day-to-day management of work, be solution-oriented and self-motivated to think of ways on how to improve good relations with clients and partners.




How to Apply:
Please email your cover letter and resume to Upgrade to see actual info your cover letter please indicate why you are the best candidate for this position.
To ensure that you have read this Job Ad in full, please indicate, “CASE MANAGER - (YOUR NAME)” in the email subject.

Thank you!

ABOUT THE EMPLOYER

Contact Person: CPNC

Member since: April 2, 2015

Total Job Posts: 16

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