CUSTOMER SUPPORT PHONE REPRESENTATIVE (Philippines, Manila preferred)

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TYPE OF WORK

Full Time

SALARY

Depends on experience

ID PROOF

70

DATE POSTED

Jul 14, 2019

JOB OVERVIEW

CLICK HERE TO APPLY:
https://ylopo.recruitee.com/o/customer-support-phone-representative-philippines-only-manila-preferred


"All the details are provided when you click the link. We will only consider candidates who apply through the provided link. All other candidates will not be considered.”


Ylopo is looking for a Customer Support Phone Representative to join our Manila team to work alongside our US operations group. Primary responsibilities will include: answering inbound phone calls for our support and sales teams, making outbound calls to reach out to clients with missing information that is needed for new client onboarding, properly documenting information related to the calls, and communicating with our Account Managers and Technical Support Team members regarding client issues. There will be instances wherein the team member might need to answer tickets depending on their bandwidth for the day.


Job Requirements:
EXCELLENT English verbal communication skills
EXCELLENT written English skills
Excellent English comprehension skills
Keen attention to detail
Can think on his/her feet and can provide prompt responses and resolutions
Able to take detailed notes regarding client issues and conversations
Great at setting expectations and handling a large volume of requests from clients
Ability to work US hours from 9am to 6pm PST
Noise free working environment
Understanding of real estate industry or previous work in real estate is a plus, but not required


System Requirements:

Processor should be 2ghz and above, Intel core 5/7 or equal is highly required
Ram should be at least 8 gig with 100 gb Free disk space
Should have a back-up Computer with the same specs
A Headset with noise cancelling feature is a must
At least 10 mbps & up wired connection for main isp
Access to consistent internet, including ideally backup generators if power is down
strictly no USB Sticks allowed for back-up is


MAGIC WORD: ANGEL


Check out our Culture page so you can take a glimpse of who we are.
https://www.ylopo.com/ph-culture-page

SKILL SUMMARY
English
Speaking Writing
Customer Service & Admin Support
Customer Support
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