TECHNICAL SUPPORT aka CLIENT CHAMPS for CEBU

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TYPE OF WORK

Full Time

SALARY

20,000php/monthly

ID PROOF

30

DATE POSTED

Sep 17, 2019

JOB OVERVIEW

We are a 20-year old USA company with an OFFICE near DAVAO CITY and CEBU. We are looking for ROCKSTAR Client Champs or TECH SUPPORTS who will do the following responsibilities:

To live out the NaXum Core Values
To attend daily stand up meetings on time with the operations team.
To facilitate communication between the team and client portal.
To attend client sprint calls.
To troubleshoot client requests.
To write and clarify user stories for the team.
To create training videos on different features of HOW TO in the platform for a client.
To close out a Scrum Master's DONE DONE task/challenges and share our WINS to the client.
To attend weekly client sprint review calls and accountable for the team's results.
To attend Client Champ training every Friday.
To monitor live and broken items on weekends.
To complete 1 Kaizen assignment every month.


REQUIREMENTS:
- This is STRICTLY AN OFFICE-BASED FULL-TIME JOB.
- Applicants must be at least an hour away from:
**Banawa, Cebu near Cebu City Capitol Area for CEBU Applicants
- Must have your own laptop.

Int
erested applicants must send their updated resumes/CV to rockstars@naxum.com

SKILL SUMMARY
English
Speaking
Writing
Technical Writing
Customer Service & Admin Support
Tech Support
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