Social Media Manager

Position: Social Media Manager
Status: Part-Time


Company Vision:
SMA empowers independent musicians through education, strategy, and mindset in order to help them Upgrade to see actual infopany Mission:
To create a movement that transforms the global music community and become the #1 most trusted music marketing resource in the world by 2020.

Core Values:
- We do what we say we will do
- We build others up
- We lead by example
- We take initiative
- We take responsibility for our actions
- We don’t take ourselves too seriously
- We are always learning
- We are creators and develop solutions
- We are faithful with the little things
- We believe anything is possible
- We don’t waste time or resources

Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people who need our help. Our mission is to out serve our competition and create raving fans.

Although this position is focused primarily on implementing Customer Care strategies via social media & messenger, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues.

Goals and Expectations:

You must be an expert in navigating and using social media platforms for communication. We currently use Facebook, Instagram and YouTube. We run Facebook ads and social media strategies which prompt prospect and customer communications. It is important that these public-facing conversations are directed and addressed quickly and professionally.

- You will respond to messages and comments within 2-4 business hours, providing a solution/resolution within 6-12 business hours.
- You will post on all social media platforms according to a schedule determined with supervisor.
- You will use a system and process to ensure the right person is assigned to messages/questions beyond your specific role.
- You will bring the culture of “Client Care” into everything you do and exude passion.
- You love improving your skills and abilities through reading, courses, conferences and other forms of learning.

You will be a part of the Success Support team and work together but are solely responsible to work independently and make things happen in your job.


Primary Responsibilities and Tasks:

Our business is built on a system we call ABCDE

- Attracting unique visitors to the website
- Building the email/contact list of musicians
- Converting sales through marketing sequences
- Delivering solutions and excellence through customer care
- Engage referrals and affiliates

The Social Media Assistant is influential in D in our system.


Specific duties will include:

Reactive:
1. Aggressively respond to social media messages and comments. You are the first responder, the quarterback of concerns and the company’s ambassador. May grow to include public comments in time upon supervisor's recommendation.

2. Attract potential customers by answering product and service questions, objections, accusations; Forward or assign situations you don’t know how to handle.

Proactive:

1. Ensure the customer experience is smooth and enjoyable and that all information is accurate and up to date.

2. Monitor and engage on competition pages to maintain our social media presence within the music industry.



Key Performance Indicators:

- We are a results-based team. The person in this position will be measured using agreed-upon metrics like the following:
- You will respond to all Messenger inquiries and comments within 2-4 business hours and resolve within 6-12 business hours. This
includes messenger and Manychat conversations that can all be managed from the page.
- You will create engaging posts on Facebook, both in our groups and on our business page. Moderate and oversee group member
request as well as monitoring posts and comments on all group and page post activities.
- You will moderate and respond to all comments on Facebook ads.
- You will post on Instagram a minimum of 3 times per week. You will be required to post to Instagram Feed, Stories as well as IGTV. - - You will be responsible to monitor and reply to all DMs and comments on posts.
- You will post our weekly podcast episode on YouTube as well as approving and answering all video Upgrade to see actual infondidate Profile:

The person we’re looking for to fill this role has the following traits:
- You love people and helping them.
- You are organized and stay on top of things.
- You are patient and can remain courteous, even if others are not.
- You are able to solve problems with unique and outside-of-the-box solutions.
- You are proficient with technology and savvy to learn new software programs.
- You can handle a high-paced culture and workflow.
- You are able to adapt to changes made to benefit the customer and organization.
- You follow through and do what you say you will do.
- You have excellent verbal and written communication skills.
- You have a strong work ethic and a “get it done” mentality.
- You’re a team player who focuses on the success of the entire organization.
- You have great references and you’re good at what you do.
- You love social media and learning about new features you can use to improve customer experience.



Your Schedule:
- You would work Monday – Saturday, about 10-15 hours a week depending on promotions. We have a flexible working environment,
however, the objectives of this position are expected to be met consistently.
- You will stay in contact with your supervisor on a daily basis to ensure unity and clear communication.


Your Salary:
The rate for this position will be $200-300 USD/month


TO APPLY:

Please apply with the following:

1. Use the line "Savvy Rockstar Social Media Manager" at the beginning of your message.
2. Explain why you believe you would be a great fit for our team.
3. Tell us your top 3 favourite marketers to follow on Social Media.

IF YOU DO NOT FOLLOW THESE GUIDELINES, YOUR APPLICATION WILL BE IMMEDIATELY REJECTED.