Vacancy Available for Customer Service Representative

We are a Singapore based internet marketing advertising company seeking to employ a dedicated Customer Service Representative with following skills. You are expected to work GMT +8 (Philippine Local Time) 3pm to 12mn (Mondays to Saturdays) for your first week of training and will change working schedule afterwards.

TASKS AND RESPONSIBILITIES:
1. Assists/Deals with customers about their orders and correcting post-sales problems.
2. Ensures timely processing of customer orders and helps resolve customer disputes.
3. Ensures customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner.
4. Identifies system and workflow improvements to enhance efficiency.
5. Handles and resolve a customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Maintains financial accounts by processing customer adjustments.
7. Contributes to team effort by accomplishing related results as needed.
8. Provide feedback on the efficiency of the customer service process.
9. Have a very high level of responsibility and professionalism, especially when communicating with clients and completing the work quickly.
10. Have an initiative and good in selecting and explaining the best solution to solve a problem.

QUALIFICATION:
• Ability to communicate correctly and clearly with customers.
• We prefer someone who has at least 1 to 2 years of experience in Customer Service projects/tasks.
• Effective problem-solving skills.
• Ability to empathize with and prioritize customer needs.
• Staff that who is very dedicated, committed and passionate towards their work -
someone has the right work attitude and ethics.
• Applicants must have clear and professional English speaking skills, a reliable high-speed Internet connection.
• Available during US business hours: must be comfortable working graveyard shifts!

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Thank you and Good Luck!