Support Superstar needed for FocusMe App

ONLY APPLY IF YOU HAVE READ DESCRIPTION FULLY AND FOLLOWED THE INSTRUCTIONS. YOU WILL NOT GET A RESPONSE
OTHERWISE.

My name is Jon and I am the founder of FocusMe - an exciting startup company who create the productivity app by the same name!

We are looking for an initially part-time support person to join our team. Your responsibilities would include:

- Tech support for our Windows and MacOS app
- Tech support for our Android app
- Support customers/users via email
- Support customers/users via online chat
- Process refunds and cancellations.
- Creating user documentation and video guides

There could be further interesting and varied tasks related to our business if you have the skills and desire to learn. If you perform well then it could quickly lead to a full-time position.

Basic Requirements:

• Stable internet connection
• Minimal to no power outage in the area
• 2 valid government IDs
• Strong written and verbal English
• Excellent attention to detail
• At least 40/WPM typing speed with 90%+ accuracy

Skills required:

• Good understanding of the Windows Operating System
• Familiarity with the macOS Operating System
• Familiarity with Android OS
• You must be able to use your initiative to deal with new problems
• You must learn quickly and be able to remember situations that have arisen before

Please follow the below instructions to apply:

1. Subject line: Application for FocusMe Support Superstar - [Your full name]
2. Find our website and install our desktop app
3. Tell us 1 suggested improvement for our website and / or 1 for the desktop app
4. Tell us what direct experience you have that relates to the required tasks above
5. Tell us an example of how you used your initiative to solve a problem in your previous job.
6. Tell us where in the Windows OS you might look for more information as to the cause of an application error.

Thank you and good luck! We hope to welcome you aboard soon! :)

**please do NOT make contact via our online chat service related to this position**