Exciting Virtual Assistant Role For UK E-Commerce Business Phone Customer Support

YOU MUST READ THE ENTIRE JOB POST BEFORE REPLYING

We are an established and fast growing UK based e-commerce business and have been growing rapidly over the last 2 years. We are now looking to expand our team and have an exciting customer support and administrative assistant opportunity which could be perfect for you.

This position is full-time – 40 hours per week. Hours are 9am-5pm – Monday – Friday (UK TIMEZONE).

If you can speak English to a high standard and have experience in phone support customer service then keep reading, as this may be exactly what you are looking for.

We require a highly organised and professional assistant to help us with the following tasks:
• Answer customer phone calls.
• Answer customer live chat.
• Respond to customer emails (training will be provided).
• Fulfil orders on Shopify (Shopify experience is a bonus).
• Uploading products to our website.
• Assisting with bookkeeping (training will be provided)


What we require from you:
• You must have a home computer.
• You must have a headset with a high-quality microphone.
• You must have a silent office space in which to work.
• You must have fast internet minimum 10mbps upload and download speed.
• You must include a link to a recipe for your favourite Adobo at the top of your application.
• You must have clear spoken English and be able to speak with customers and suppliers on the phone.

What we offer:
• The opportunity to work for a highly passionate UK business with the potential to be involved in a variety of future ventures.
• Flexible role in which you can work from a home office.
• Opportunities for development – training and access to online courses based on your area of interest.
• Bonuses based on excellent performance.
• Access to ongoing training and skills development courses.
• Progression and future promotion opportunities – consideration for more senior positions as they become available over time.

If selected, you will be required to have a Google Hangout video interview with the company owner. Please ensure that you show up on time and check that your webcam and microphone are working before this interview. Please ensure you are in a light, quiet room with fast internet and no background noise.

Please include:
• A copy of your result from the below grammar test.
• A copy of your CV.
• A photo of your internet speed test from here http://www.speedtest.net/
• A link to a 30 second unlisted Youtube video telling us why we should choose you for this position.
• Two paragraphs telling us why you think you are the right fit for this business.
• Details of your previous experience.

We require all candidates to take this grammar test and to share an image of your result with your application.

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Just click the link then enter your details and answer the questions. When you are finished, please take a screenshot of your results page and send this with your application.

Please note, if any of the above steps are missed your application will be automatically rejected.

We look forward to hearing from you!