Technical and Customer Support Representative | Photobooths!

--We build photobooths that make people money--

???? Join a high growth startup with opportunities to solve problems in hardware, software, and customer success
?? Work with top performers bonded together by our culture
???? Share a common love for creativity and entrepreneurship

--Goals--

Your mission as our Success Champion will consist of helping our photobooth owners succeed with their photobooths and our other Upgrade to see actual infocrease software adoption rate.

- Reduce incoming ticket count by 2% month over month.
- Looking for a team member who is happy to work weekends within any time frame of 12PM - 12AM Pacific Time.

--Acts--

- Understand and answer all customer support questions using your personable nature
- Educate your team members about products, while independently keeping your own technical know-how up to date
Increase customer delight through extraordinary customer service
- Demonstrate empathy through verbal and written responses
- Lead customers towards the right products, upsell, and/or help schedule a call with our sales team
- Preferred Experience
- Technical Support
- Customer Service
- Zendesk
- iOS
- macOS
- Windows
- Photography
- What's in it for you?

???? Health Benefits
???? 401K
???? Education Stipend
???? Ability to Work from Home
???? Bonus Plan
????? Annual Retreat
???? Quarterly Financial Meetings
???? Intimate Team

Like what you see?

E-mail careers at Upgrade to see actual info with...

? Your Resume
? Your Compensation Requirements
? A video answering the following questions:
- What are your career goals?
- What are three questions would you ask someone buying a photo booth? Why?
- Why did you apply to Photobooth Supply Co and why a Photobooth Strategist?