Customer Service Manager

Customer Service Manager

About Us:
We believe that creating good jobs is fundamental to our success. We treat all of our employees well —We know that 5-star service comes from talented, motivated people.

About you:
Fluent in English Written and spoken (5 star rating)
You are customer centric. Helping others makes you happy, even when situations aren’t so easy. You persist to create the best experience possible while staying calm under pressure.You are a strong communicator. You’re not afraid to make a service recommendation or have tough conversations with a customer, because you know that you have their best interests at heart. You know how to articulate your thoughts in a respectful way and you get that respect in return.You dream big. You never settle for mediocrity and constantly embrace change and new challenges because you know it will make you better. You work hard. You understand that great things never come easy and you’re okay with that. You add value. You’re in this role for a reason, you want to contribute to something big. Whether you’re improving things on a small scale or making suggestions to the leadership team, you want to be part of this rocketship in a meaningful way.

Responsibilities:

Own the relationship with customers and troubleshoot their issues. Think creatively to consistently surprise and delight them. Customize and set-up the needs of all new and future customers for a seamless Upgrade to see actual inforve as the primary liaison between customers and the operations team to create a seamless customer experience. Advocate customer needs internally to improve ever changing products. Help us find ways to constantly improve operations for our company and its Upgrade to see actual infovelop creative solutions for customers' needs to strengthen engagement.
Qualifications:

2+ years customer-facing work experience (B2B or similar experience preferred)Bachelor's degree required. Excellent written and verbal communication skills. Salesforce proficiency a huge bonus.

Benefits:

Ground floor opportunity at one of the fastest growing companies in our market. Generous salary $1000 US Dollar (soon after completing two weeks of paid training, but immediately if you don't require much training:) paid vacation, 13th month Upgrade to see actual infosanely supportive, hardworking team, building something BIG:)

Skills required:

• Office & Admin (Virtual Assistant)
- Appointment Setter
- Email Management
- Project Coordinator
- Research

• English
- Speaking
- Writing

• Writing
- Creative Writing
- Editing Proofreading

• Marketing & Sales
- Lead Generation
- Sales Representative

• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support

• Project Management
- Other Project Management
- Writing Project Management