Are you awesome at customer service and super-organized? Join us as our Customer Service and Administrative Assistant!

The Art of Applying is a company that helps people from all over the world get admitted to grad school and get money to pay for Upgrade to see actual info this role, you will join a team that changes lives through higher education, supports each other to excel, and has fun while doing it. You will be trained with one-on-one attention and clearly written process docs in how to do your job with excellence. You will interact via phone and email with customers from all over the world who are respectful and appreciative of your hard work.

If this sounds great to you, please consider joining The Art of Applying team!

APPLY HERE: Upgrade to see actual info

::: OUR VALUES at The Art of Applying :::

ABUNDANCE: We operate from a joyful realization that we have “more than enough”: ideas, leads, time, and energy. We use our resources wisely but we know that there is more than enough for Upgrade to see actual infoMUNITY: We work together to solve problems and co-create solutions. We communicate with one another openly and often. We genuinely care about each other and our customers. We create a sense of belonging and support among ourselves and among our Upgrade to see actual infoMITMENT: Each of us is willing to put forth our best effort and go above and beyond to get the job done. We take responsibility, we are proactive, and we focus on the present moment. We focus on how we can use our time and talents to best give to the clients, the team and the business.

CLARITY: We use the information we have to make intelligent decisions based on data combined with intuition. We consistently measure the results of our efforts.

CELEBRATION: We focus on what is working and what we have to be grateful for. We constantly look for ways to love our work and to make work Upgrade to see actual infoLM: We ascribe to the belief that “It doesn’t have to be crazy at work!”

PROFITABLE: We make big and small decisions that keep our costs below our revenue, resulting in a sustainable business.

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POSITION: We are hiring for a full-time Customer Service & Administrative Assistant to join our team.

APPLICATION: Upgrade to see actual info

DEADLINE TO APPLY: We're looking to interview and hire ASAP! Final deadline: Wednesday, May 15, 2019 at 9 am Central Standard Time

ABOUT US: At The Art of Applying, we help people from all around the world get into prestigious graduate programs to study business, public policy, and law. We run an online bootcamp with 80-100 students per Upgrade to see actual info this role, you'd serve as our primary customer service person, onboarding new customers and serving as the go-to person for their administrative needs and questions.

TOP SKILLS REQUIRED:

* excellent spoken and written English
* strong customer service skills
* very organized in completing your work
* willing to ask questions to get clarification on how work should get done
* complete your tasks thoroughly and on time

TOP SOFTWARE USED: (We can train you)

* Zoom
* Basecamp
* Helpscout
* Google Docs
* Google Sheets

JOB DUTIES:

___ Serve as the bridge between the Enrollment Team, Consultant Team, and Editing Specialist Team by welcoming new clients into our program and helping them get started and find their way around.

__ Serve as the point person for the client for any logistical or administrative questions they have during their engagement.

__ Investigate, learn, and then document company policies, best practices, and procedures related to onboarding and customer service using company’s process documentation method.

__ Recommend to the CEO improved policies, procedures, and systems to help the business’ onboarding and customer service run more smoothly and efficiently.

__ Take the lead in proposing, planning, creating, maintaining and updating an engaging Onboarding Guide for new clients (i.e. This might be video, a text guidebook, a series of articles, etc.).

__ Provide information and assistance related to administration and customer service to other company employees.

__ Conduct a 60-minute Onboarding Call via Zoom (cameras off) with each new client within the first week of their enrolling in one of our programs. During the Welcome Call, walk them through what is included in their package, how their client portal in Basecamp works, and how to use their client folder in Google Drive. Make note of any questions the client asks that you are unable to answer and pass those on to the client’s consultant.

__ Create client portals in Basecamp for new clients using the template and established process.

__ Reach out to clients who have outstanding payments to remind them to make their payment. Mark delinquent paying clients in our system.

__ Post transition/graduation messages in the portals of clients who are finishing with their Application Accelerator phase of the program, outlining what they should do next and what will change for them moving into the Application Momentum Upgrade to see actual info association with this, moving people from the Accelerator Facebook group into the Momentum Facebook group.

__ Update the Recordings Library with the latest links to the recordings of our weekly Q&A calls, Test Prep calls, and monthly Q&A Upgrade to see actual info association with this, making sure that all of these recordings have been timestamped.

__ The day before weekly group Q&A calls, monthly group Q&A calls, or test prep calls, post a reminder message in the appropriate Facebook groups with dial-in information.

__ Update the Application Accelerator Resources folder with additional examples of materials for our clients to use.

__ Use the software Airtable (or something similar) to create a searchable database of scholarships for our customers.

__ Coordinate with our Head of Enrollment in order to optimize our onboarding training portal within Basecamp for new Enrollment Specialists.

__ Pair new clients with appropriate consultants and then reach out to those selected consultants in order to request them to take on the assignment(s) and ensure that they have access to all of the resources they will need in order to take on the assignment.

__ Send out customer updates from CEO when necessary.

__ Conduct a thorough audit of the blog post content on our website, making note of and fixing broken links, adding featured images to blog posts, and noting which blog posts need to be updated or revised.

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PAY: $500 - $1000 USD per month

HOURS: 40 hours per week

WORK DAYS: Monday - Friday

WORK HOURS: 5 am - 2 pm Manila time (with unpaid one-hour lunch break) // 4 pm - 1 am CST

APPLY HERE: Upgrade to see actual info