[Remote] Weekend Warrior Customer Service Agent -- Great team, pay, and company!

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TYPE OF WORK

Full Time

SALARY

560 USD (29,500 PHP)/month

HOURS PER WEEK

TBD

DATE POSTED

Apr 26, 2019

JOB OVERVIEW

*** If you are interested in applying for this role, please follow the instructions under "HOW TO APPLY" which can be found below. We won't be entertaining job applications sent here. Thanks! ***

Location: Philippines

"Imagine your customer is your best friend — listen to their concerns, be a shoulder to lean on, and then shift the focus from what went wrong to how you can help make it right." - Rachel Hogue

Do you like being productive on the weekend? Does working on weekends and working flexibly during the week suit your lifestyle perfectly? Our peak Customer Service days are Saturday and Sunday, which means that we need all the help we can get during these days!

We're looking for a remote "Weekend Warrior" Customer Service Agent who can join our team full-time -- 8 hours a day, five days a week. If you're looking for a stable position with great pay, awesome management staff, and a fun team, this is the place to do it.

ABOUT US:

Jumpcut is a rapidly growing online education company that creates entrepreneurial business courses. We're a Y Combinator startup thats raised around $2M to date in venture funding, and is currently profitable. We create cinematic online courses with some of the world's biggest influencers. Our founding team has years of experience creating binge-worthy content -- and now we are on a mission to interrupt the online education industry by creating courses for the modern world that are as addictive as your favorite TV show.

Our team is approaching online learning in a completely new way: combining educational content with compelling stories, captivating cinematography, creative soundtracks, and much more. The result is a beautiful course that feels like a movie. We believe the future of education lies in creating world-class content.

Jumpcut is a global organization. We have nearly 50 of our staff based in the Philippines, and they are best-in-class!

JOB OVERVIEW:

Your primary focus will be answering customer questions over email. We get hundreds of emails a day from prospective customers asking us about our online course. You'll be on the front lines of that battle, helping answer every single person who emails in within 3 hours and doing it with a personal touch.

We pride ourselves in providing exceptional service, and we expect you to be excited about talking to people every day, as well as love helping other people out.

While you'll start your first few months answering emails, as you get more responsibilities, you'll start writing Zendesk macros, managing the ticket queue, helping out with other tasks on our online course site, and managing other employees. There will also be opportunities for work in other departments -- please refer to The Ladder post below for the full set of career advancement opportunities you'll find.

We're a fun team and you'll be working with us through Zendesk, Slack, and Asana during your workday. The work is remote, so you can do it in the comfort of your own home, with no long, draining commute :)

WHAT WE ARE LOOKING FOR:

- A full-time WEEKEND WARRIOR who can work 8 hours a day, 5 days a week
- Someone good-hearted, kind, motivated, and smart, who we will enjoy working with
- Perfect fluency with the English language and ability to write like a native speaker
- Detail-oriented and have perfect grammar
- An ability to work hard on customer service, and maintain a positive attitude with every person you email
- A strong problem solver

REQUIRED SKILLS:

- Office & Admin (Virtual Assistant)
- English Writing and Speaking
- Customer Service & Admin Support
- Content Moderation
- Customer Support
- Email Support and Management

COMPENSATION, BENEFITS, & ADVANCEMENT:

This is a full-time, home-based, 40 hours/week position; hours are very flexible. We pay twice a month with Transferwise, and with a current virtual staff of 63, we always pay on time.

Our starting wage is $560 USD a month for 160 hours of work -- that's 29,500 PHP a month. Pay raise evaluations occur after your first 3 months with the Customer Service team, and then every 6 months following.

Since we are still a small company, but quickly growing, you'll have a great opportunity to advance in your career with us through "The Ladder". If you'd like to read more about career advancement opportunities, read about our ladder here: Upgrade to see actual info

After 6 months of employment, you'll be eligible for benefits such as:

- 2 weeks paid vacation
- All major Philippine holidays paid
- Performance and ticket bonuses
- 100% paid for health care, through Maxicare
- SSS and PhilHealth reimbursement
- Internet and headset reimbursement
- Team retreats!!!

If you want to learn more about our vision, check out our blog post about the future of education: Upgrade to see actual info

We treat our employees extremely well. View our Glassdoor reviews here: Upgrade to see actual info,18.htm

Our customers love Upgrade to see actual infoe our Facebook reviews here: Upgrade to see actual info

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HOW TO APPLY:

We want somebody to fill this role long term, and to be a permanent part of our team (and even have your picture up on the site, Upgrade to see actual info/about). If you'd like to be a part of this fast-growing company, read the instructions below:

This test might seem easy, but you'll be surprised -- less than 25% of people get the right answer. Also, note: while this doesn't seem like it has anything to do with customer service, this WILL test your problem-solving and pattern-matching abilities, which is extremely important to succeed as a representative here.

(You will be helping with many cases where you have to track down payment issues, and this is a great test of how well you can figure stuff out in ambiguous circumstances.)

Download this Microsoft Excel sheet, which contains real transactions from our company: Upgrade to see actual info

There are 3 questions we want you to answer.

1. Look at the lines where there are sums calculated -- J198 and J199, J1595 and J1596, and J1883 and J1884. For 198, 1595, and 1883, which transactions are being summed? (This should be easy.)

For the other 3 numbers, it's summing up a seemingly arbitrary amount of transactions. However, there's a logic behind what's being Upgrade to see actual infon you figure out that logic?

2. In this transactions file, there are clearly three distinct segments (each of the three segments culminates with those sums above) of transactions. How does it seem like these segments are categorized? Be as specific as possible about the rules of categorization. Take your best guess. Remember, be EXTREMELY specific here.

3. What do you think is going on here? Write as much as you need.

You do not need any prior knowledge to answer these questions successfully -- just Upgrade to see actual infoTE: We are very particular with attention to detail so please ensure that you follow the instructions to the letter.

When you've figured out the answer, email Upgrade to see actual info with the title of the email: I'm your future customer service rep!

In the body of the email, do 2 things:

1 - Give me the answers to those three questions above.

2 - Go to our blog (Upgrade to see actual info) and read our company values post, "The Fantastic Five." Do NOT comment on the Upgrade to see actual infostead, in the body of your email, write exactly 3 sentences on why you want to work for Jumpcut. Don't be generic -- show off your personality and write personally, as you would to your best friend.

We will try to get back to you within 24 hours of your email. Even if you don't make it, you will get a nice rejection email. :)

Galingan mo! Kita kits!

"Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves."
—Steve Jobs

*** Note: We won't be entertaining applications sent to this job site, so kindly follow the instructions above. Thanks! ***

ABOUT THE EMPLOYER

Contact Person: Peter Lu

Member since: December 13, 2017

Total Job Posts: 0

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