Customer Service representitive

Customer Service Representative.

Welcome to GiftCash! We are looking for an individual to be a part of our customer service team! We are hiring immediately, so please submit your applications!

You will be doing:

1. Answering customer Emails/Calls/Texts/live chat.
2. Handle Customer's concerns regarding their orders.
2. Resolve concerns and cancellation requests by looking up customer orders in our support system and processing.
3. Address customer's general concerns and questions.
4. Answer customer questions about our services.


What we require in our team members:

1. A fast Internet connection. You can test these requirements by running a simple test at speedtest.net
2. Computer: You can use a desktop or Laptop with no problems. 2.2ghz processor.
3. Available for 8 hours per day Pacific Time Monday-Friday from 6 am - 6 pm, and/or weekends.
4. Possess excellent English speaking and writing skills.
5. Have a backup internet in case of emergency; a nearby coffee shop is okay.
6. Headset: This headset can be simple, but it must connect to your computer via USB to ensure proper phone sound quality and call quality.

How to apply

Please respond with a cover letter that includes the following:
1. Take a screenshot of your internet speed.
2. Take a screenshot of your computer specs.
3. Please send screenshots to Upgrade to see actual info
4. We will be going through applications on the website, but applying on the chat will give you preference in auditions!

About the job:

Upgrade to see actual info and Upgrade to see actual info We buy gift cards from customers.
Fast-paced, good opportunities for a go-getter, bonuses offered.

Hourly starts at $2 an hour but may go up depending on experience + Holiday bonuses and Sick days, because of our industry we need someone available to work occasional holidays.
Potential to make excellent pay as we scale we are very generous to our loyal team! But you must be self-motivated to achieve this level or beyond.

Skills required:
• English
- Speaking.
- Writing.
• Conflict resolution
- Solving problems for customers.
- Self-disciplined.
• Customer Service & Admin Support
- Customer Support.
- Email Support.
- Phone Support.
• Office & Admin (Virtual Assistant)
- Scheduling experience

General Job Requirements:

- Everyone is welcome to apply! (fresh graduates, still in school, moms)
- Experienced with a background in call center/ management is a plus but not required
- Will be answering inbound calls/Texts/Emails from low and high-end clients
- Fluent in English with no or little accent and excellent grammar.
- A pleasant voice on the phone and over emails.
- A have a quiet working area
- You have an up to date computer that operates well.
- You have a stable and quick internet connection
- You’re able to work with a headset and mic if needed.