Online Assistant e-commerce (for Amazon Seller)

The eCommerce Assistant will search the product to create a listing on the website and provide exceptional customer service to our online customers.

Duties & Responsibilities:

Search the products online and find out profitability.
Adding these products to organized Google sheets daily basis.
Update product information, content and images on the websites.
Report and investigate any operational/technical issues that arise.
Process and manage all client orders, including back orders, and cancellations
Evaluate approaches and strategies to improve website sales conversions and customer engagement.
Provide a professional level of customer service via email, and phone with emphasis on strong after sales service
Other duties as Upgrade to see actual infocation & Experience:

High school diploma or equivalent required.
2+ years of experience with eCommerce platforms.
Administrative support and/or customer service experience.
Strong knowledge of Microsoft Office (Word, Excel, Outlook, Google sheet).

Skills & Abilities:

Ability to communicate effectively, both verbally and in writing.
Report creating skill in excel (dashboards).
Exceptional customer service and interpersonal skills.
Ability to interact with others in a professional and efficient manner.
Ability to resolve conflicts in a calm and professional manner.
Professional ability to handle confidential information.
Ability to multi-task efficiently in a fast-paced environment.
Must be self-starter with the ability to work independently with limited supervision.