OBERLO ORDER FULFILLMENT + EMAIL CUSTOMER SERVICE FOR SHOPIFY DROPSHIPPING STORE (FULL TIME)

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TYPE OF WORK

Full Time

SALARY

200

HOURS PER WEEK

TBD

DATE POSTED

Mar 28, 2019

JOB OVERVIEW

*DISCLAIMER* IF YOU ARE NOT HIGHLY EXPERIENCED WITH OBERLO AND CUSTOMER SUPPORT SERVICE PLEASE DO NOT APPLY!!!

We at CLOUT CULTURE are currently looking for an employee to work full time for our e-commerce store. This is a full-time position and some of the tasks you will be responsible include the following:

-Fulfilling orders using Oberlo/Aliexpress and being able to follow specific guidelines on how orders should be fulfilled with no room for error
-Responding to all emails by providing fast & efficient customer service (script will be given which can be used to reply for the majority of emails)
-Keeping track of all orders which have address or language issues and reaching out to customers via email until information can be entered correctly and order can be fulfilled
-Keeping track of any orders which were closed by Aliexpress and fulfilling them again all within 24 hours maximum until successful
-Keeping track of and managing any orders where the delivery has failed or hasn't been successfully delivered to customers due to being lost in transit or held by customs etc. and reaching out to Aliexpress suppliers to resend products and ensure delivery is successful on the second attempt
-Inventory management; ensure that all products are in stock and all variants are available, if any go out of stock, be able to find the next highest-rated and best-priced supplier for the product(s) which go out of stock
(These are among the majority of tasks you will be required to perform, although other smaller or newer tasks will also be required of you to do efficiently)

Requirements for this job:
-At least 3 years of experience working with Shopify and Oberlo (Dropshipping Order Fulfillment)
-At least 1 year of experience as Customer Support and answering emails
-Experience with Google Docs and Google Suite
-Able to work well under pressure and meet deadlines successfully
-Able to dedicate a full-time workload to working this position and be flexible with times
-Able to work efficiently and have excellent communication skills
-Technically competent and always able to adjust and learn as required
-Very motivated and determined to succeed and perform as efficiently as possible at any and all tasks assigned
-An individual who is interested and willing to commit to a long-term position in this job
-An individual who is ambitious and passionate about doing this field of work

We are looking to hire someone to fulfill this position as soon as possible. If you feel this job is suitable for you and you can fulfill the above requirements and tasks with proficiency we look forward to speaking with you and potentially having you be a part of our company, thank you for your time.

ABOUT THE EMPLOYER

Contact Person: CLOUT CULTURE

Member since: March 16, 2019

Total Job Posts: 0

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