Customer Service Specialist

Customer Service Specialist
Philippines · Healthy & Wellness Store

DESCRIPTION
At Healspire, customer experience is core to everything we do. Our Customer Support Team's top priority is to make our customers happy and to ensure that their experience using Upgrade to see actual info is delightful, by delivering high-quality, speedy, personable and conversational support.

As a Customer Service Specialist, you are responsible for the satisfaction of our customers. This is a demanding role that requires a unique skill set. As the voice of Healspire, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that Healspire customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team's success. This is the perfect role for someone looking to get into Customer Support, Product Marketing, and Sales.

Healspire Customer Service Specialist:

Customer advocate embedded within our product marketing Team
Works on Customer Support and is a value driver
Primarily uses messaging to handle customer needs
Spends the night innovating to have a smaller queue the next day (while working through the queue)
Updates help documentation to ensure customers never ask the same question twice
Has many customer support conversations, but also builds the system and culture to enable everyone in the company to support our customers
Advocates for top customer requests in person with the product and Management Team daily
Educates the internal teams and customers on new product features
Drives NPS along with the rest of the company via a customer focused mission
Owns both customer and internal customer needs with the product
Has a career path through customer success or into inside sales, product marketing, and sales

REQUIREMENTS
About you and what type of skills you'll need:

You care deeply, genuinely and passionately about customer support, solving problems for customers, and about the role it plays in making a customer-centric team successful.
You understand the web and how it works. You're not intimidated by the technology.
You know when something is over your head and are not afraid to ask for help.
You are skilled at explaining technical problems succinctly and clearly.
You are a naturally empathetic and articulate communicator.
You have experience and/or interest in Product Marketing and sales.

Bonus Points:

You have previously worked with chat based customer support for a web-based application.
You have experience providing customer service in a dynamic startup environment.

BENEFITS
Why you’ll love us

Competitive Freelancer package with a 13th paid month
Your success is our success - we invest in our employees and provide opportunities for you to set and reach stretch goals through a bonus structure based on performance (customer satisfaction)
15 days paid leave - 5 sick leave
Opportunity to work with top software brands
Young and friendly Team and Management
Negotiation starting from 25,000 Pesos/month based on experience.

IMPORTANT POINTS
Our clients are based in USA, Canada, Australia and Europe.
You will be working on night shift to match EST time, working from 9am to 6pm EST Monday to Friday.
If you apply to this position we absolutely require the followings or your application won't be even read by our HR Team:

1/ Mention "Health" in the subject of your application
2/ Accept if selected to give us a valid ID proof
3/ Click a picture of your workstation and enclose the link in your application
4/ Screenshot your internet speed. This is critical. If your Internet speed is less than 0.8 MBPS upload speed, your application won't be considered.