Full Time
To Be Discussed
TBD
Oct 18, 2019
The Company:
Position Title: Customer Service / Call Center Agent
Job Type: Full-time
Hours: 24x7 availability required
The Role & Responsibilities:
Key responsibilities include:
• Answering inquiries and providing accurate information about
• Receiving, investigating, resolving and logging customer complaints or issues in a professional manner.
• Making recommendations of alternate solutions if customer expectations cannot be met.
• Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.
• Taking customer orders for
The ideal candidate will have:
• Completion of secondary school is required. Post-secondary education is an asset.
• Excellent computer skills and a proven track record in customer service are essential.
• Experience in the automotive industry would be a strong asset.
• CSR’s must be comfortable interacting with customers in a fast-paced call center office environment. Sound decision-making ability, as well as multi-tasking skills.
• Phone skills, demonstrating the ability to convey challenging messages to all types of customers. Ability to actively listen to customer questions, concerns and respond in an efficient yet customer focused manner.
• Writing skills to capture customer concerns and feedback through accurate documentation of customer interactions.
• Must be flexible to work a rotational shift schedule ( Current needs are 830am to 6pm EST) Including Saturdays
• Call center experience preferred
• Working Internet with a backup solution for IP outages
• General Automotive part knowledge would be an asset
Contact Person: Paul Matthews
Member since: March 12, 2014
Total Job Posts: 0