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TYPE OF WORK

Full Time

SALARY

To Be Discussed

HOURS PER WEEK

TBD

DATE POSTED

Oct 18, 2019

JOB OVERVIEW

The Company:
Upgrade to see actual info a major North American online retailer operating within a group of companies with over 37 years combined experience. We pride ourselves on quality products, competitive prices and excellent customer service.
Position Title: Customer Service / Call Center Agent

Job Type: Full-time
Hours: 24x7 availability required

The Role & Responsibilities:
Upgrade to see actual info is currently looking for Customer Service Representative. This role is primarily responsible for taking inbound customer phone calls, answering customer inquiries, and providing information regarding our Upgrade to see actual info both over telephone and email support.

Key responsibilities include:
• Answering inquiries and providing accurate information about Upgrade to see actual info products.
• Receiving, investigating, resolving and logging customer complaints or issues in a professional manner.
• Making recommendations of alternate solutions if customer expectations cannot be met.
• Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.
• Taking customer orders for Upgrade to see actual info merchandise and processing transactions Upgrade to see actual infocation, Experience, and Qualifications:
The ideal candidate will have:
• Completion of secondary school is required. Post-secondary education is an asset.
• Excellent computer skills and a proven track record in customer service are essential.
• Experience in the automotive industry would be a strong asset.
• CSR’s must be comfortable interacting with customers in a fast-paced call center office environment. Sound decision-making ability, as well as multi-tasking skills.
• Phone skills, demonstrating the ability to convey challenging messages to all types of customers. Ability to actively listen to customer questions, concerns and respond in an efficient yet customer focused manner.
• Writing skills to capture customer concerns and feedback through accurate documentation of customer interactions.
• Must be flexible to work a rotational shift schedule ( Current needs are 830am to 6pm EST) Including Saturdays
• Call center experience preferred
• Working Internet with a backup solution for IP outages
• General Automotive part knowledge would be an asset

ABOUT THE EMPLOYER

Contact Person: Paul Matthews

Member since: March 12, 2014

Total Job Posts: 0

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