Dispatch Operations Manager (Virtual Position)

MUST BE ABLE TO WORK 40HRS A WEEK USA TIME. PLEASE READ SALARY REQUIREMENTS BEFORE APPLYING!

Position Summary:
We are seeking a virtual assistant who is a self starter has experience working in BPO and can manage virtual assistants as part of our dispatch team. This position is responsible for managing the dispatch functions of our company fleet
operations to ensure the efficient and effective movement of our customers. This includes
direct and indirect supervision of the dispatch team (online virtual assistants) and the professional drivers. Beyond strategy
development, the Dispatch Manager will develop and monitor field efficiencies and innovate new ways
to improve operations. This position will also be responsible for handling complaints, discussing
challenges and working with management to develop action plans to improve driver performance,
profitability and customer service.
The successful applicant must be a self starter, problem solver and have a positive outlook and have the ability to multi-task. Will need to be
flexible to cover operations as needed. Customer service is our #1 priority .
Ensuring employee satisfaction and reinforcing that drivers are the Company’s most valuable asset is
critical and a primary responsibility of this position.
Supervisory Responsibilities:
This job has supervisory responsibilities for Dispatchers. This includes responsibility for employee
performance reviews and feedback, providing motivation and encouragement, scheduling time off,
employee grievances or complaints, pay changes and dispatcher accountability responsibilities. May be
required to perform other duties to cover staff shortages or address customer needs.
Responsibilities
? Must be able to interview and hire drivers and other office staff (Virtual assistants)
Manage all routing modifications to ensure the business is utilizing staff efficiently.
? Continually assess the service level and provide recommendations to managers regarding
opportunities to improve operational performance.
? Monitor and manage Key Performance Indicators and cost factors impacting operational
effectiveness.
? Effectively communicate with customers on a regular basis regarding core transportation issues
impacting the customer and the effectiveness and efficiency of the fleet.
? Build and maintain a positive work environment where team members and their contributions are
recognized and valued. Maintain frequent communication with all team members.
? Promote and monitor employee safety and take proactive steps to create a positive safety culture.
Partner with customer, internal and external resources as necessary to identify, evaluate and
remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal,
state and local regulations.
? Embrace, promote and lead continuous improvement efforts, including selection and
implementation of dispatch component of enterprise software
? Organize and schedule all necessary resources required to accomplish activities.
? Assist with data collection and reporting required for incentive pay programs.
? Insure drivers and trucks are being utilized for full days and full weeks.
? Establish and maintain a positive relationship with all drivers. Create a driver experience that is
number one in the industry.

Knowledge and Critical Skills/Expertise:
Education/Experience:
? Bachelor’s degree preferred
? A few years of experience managing teams either virtually or otherwise. If n the Transportation Industry it is a plus. ( customer interaction)
? Demonstrated experience leading, directing, communicating change and developing a team
strongly desired.
? Ability to adapt and learn new tools quickly.
? Solid written and oral skills with a strong ability to work with others
? Experience with Excel

Language Skills: Excellent communication skills required both written and verbal. Must be able to
effectively communicate well under pressure.