****Career opportunity with an exciting growing company as a CSR and VA****

We have an exciting opportunity for a candidate who:

- is looking to be valued as part of a growing team
- wants a long-term stable career
- can work independently and be self-sufficient

So who are we? We are:

- A rapidly growing Serviced Accommodation Management business
- Marketing our properties on Online Travel Agent (OTA) websites such as Airbnb and Upgrade to see actual info
- Dealing with both leisure and corporate guests, who would like to stay & are staying in our apartments
- Working to expand our business to increase our market space in our current local market, and explore operating in other local areas

The day to day activities of the job role would include (but are not limited to) the following:

- Inbound Calls (Guests, OTA’s, Housekeeping)
- Outbound calls (Callbacks, follow-ups)
- Email Management (Zero inbox rule)
- Guest Management (using our simple drag & drop system)
- Scheduling cleaning & maintenance
- Ad-hoc tasks such as producing documents, spreadsheets, presentations etc.
- Strong team communication (via Slack)
- Guest Feedback Management

The right candidate will have a background with:

- Customer Services Experience
- Confidence in speaking with people from the United Kingdom
- Good written communication (English)
- Good verbal communication (English)
- Willingness to learn new systems

The role will consist of 40 hours per week (time to be confirmed) and our office hours are between 09:00-22:00 GMT (Weekend and holiday coverage included)

Experience in the Hospitality industry itself is not essential (but would be looked upon favourably) as full training will be given.

***Please only get in touch if you are looking for a career***

We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.

Please apply through this OnlineJobs.

We look forward to receiving your application.