Part Time Chat Support VA with Team Lead Experience 8:00 AM to 12:00PM PHT $300/month

Application steps, please FOLLOW instruction.

1. Online Resume preferred ( Gdrive or Dropbox )
Please send the link to your latest resume along with a 2-min voice recording ( self-introduction) using Vocaroo ( please DO NOT send the recording as an mp3 attachment)

email: Upgrade to see actual info

2. This is an urgent hiring and if you are qualified you are going to receive an EMAIL about your INTERVIEW SCHEDULE right away so please check your email.

3. Once you receive your interview appointment, REPLY to the email to CONFIRM your attendance.

4. IMPORTANT: Use subject line #CSChatVA
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We are looking for a Chat Support Associate with 3+ years experience as Team Lead and in customer service, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions, process customer accounts, and file Upgrade to see actual infotails of the Responsibilities and Tasks



Will act as a liaison, provide information and resolve any emerging problems that customers might face with accuracy and efficiency.
Answering support chats for decentralized applications
Escalating any priority or unanswered chats to the right person
Tagging all support chats appropriately and maintaining consistent chat history data
Create daily report
Follow communication procedures, guidelines, and policies
Assist in creating SOPs



Skills and Experience Required

Experience in Team Lead - Customer Service
Experience with any chat support system
Experience in using Time Doctor
Exceptional written, verbal and interpersonal communication skills
Willingness and curiosity to learn a new, complex industry
Previous crypto experience/understanding (preferred but willing to train)
Ability to maintain patience and think critically to troubleshoot and guide users to a timely resolution
Tech-savvy, understanding of how applications works
Ability to understand which issues should be forwarded on to higher level support for the resolution.
Strong attention to detail