Amazon Product Research and Account Manager

We have an opening for an Amazon Product Research and Account Manager who will be responsible for product researching and overseeing the account health metrics of Amazon and e-commerce platforms. The ideal candidate will be a great self-learner with excellent research and excel skills. He/she should be vigilant about following and documenting SOPs with an eye for intuitive filing and organization. He/she must be comfortable with technology and savvy enough to research additional information that is necessary to perform job duties. Strong written and verbal English will be necessary for researching products, writing optimized listings and performing superior customer support.

I. RESPONSIBILITIES AND DUTIES :

1. PRODUCT & SUPPLIER RESEARCH:

• Must be able to conduct detailed research for additional suppliers for existing products, as well as new profitable products that go well with the brands held by the company.

• Must also be able to actively research additional avenues/platforms for the company to expand their offering to, i.e. new markets, relevant exhibitions, new platforms outside Amazon

• Experiences in using product sourcing tools such as Tactical Arbitrage, OAxray, REV SELLER, Keep, Jungle Scout, Viral Launch will be a plus

2. INVENTORY MANAGEMENT:

• Run inventory reports and develop a system to determine product replenishment order quantities, as well as coordinate with shippers and forwarders to ensure optimal inventory levels.

• Submit FBA reimbursement requests for lost and damaged inventory

3. CUSTOMER MANAGEMENT

• Provide timely, high-quality responses to buyer inquiries to ensure high customer satisfaction and to maintain a strong account health rating

• Monitor customer reviews and questions. Follow up with appropriate support to ensure happy customers remain loyal and unhappy customers become satisfied

4. LISTING OPTIMIZATION & MANAGEMENT:

• Optimize listings based on recommendations of tools currently used by the company.

• Use tracking systems to monitor changes in product listings (ex: Best Sellers Rank, listing hijackers, suppressions). Initiate an investigation to identify causes that may have influenced these changes.

5. SOCIAL MEDIA & EMAIL LIST MANAGEMENT

• Create and manage a social media publishing schedule. Work with manager to determine various content-types to research that will engage the audience. Post and manage all audience interaction

• Proactively seek and request relevant education for new tools and training that will help aid your contribution to the company’s growth

6. KNOWLEDGE MANAGEMENT

• Stay up to date with Amazon policies and best practices. Inform management of pertinent updates and changes that might have on the company

• Proactively build a knowledge database of training materials and new procedures.

• Own the management and proper organization of this SOP library.

II. REQUIREMENTS AND EXPERIENCE:
• Experience running and managing an Amazon account is required
• Experience with product research on different websites
• Proven customer service experience is preferred
• Must be organized and able to systemize processes with comprehensive documentation
• Must have strong initiative and proactively seek new knowledge
• Familiarity with file sharing systems such as, or google drive is preferred
• English fluency both in verbal and written communication is required.
• Must have strong attention to detail and natural ability to follow instructions.
• Proficient in Microsoft Office applications such as Word, Excel and Google Sheets, Google Drive, etc.
• Must be able to provide evidence of ‘typing speed’ results and ‘interneconnection speed and reliability’.
• Have a positive ‘can-do’ attitude.
• Can solve problems, independently.
• A team player who is trustworthy and respectful of others.

III. SCHEDULE
• Part-time or Full time.
• For Part-time, a minimum of 100 hours per month commitment required. Full-time requires 160-hours per month. Monday through Friday.
• Initial schedule will require working during US daytime hours

IV. JOB SKILL QUESTIONNAIRE:
DO NOT APPLY WITHOUT FILLING OUT THE APPLICATION BELOW. IF YOU DO NOT COMPLETE THE APPLICATION BELOW, WE WILL NOT LOOK AT YOUR APPLICATION OR CONTACT YOU.  Please fill out the following questionnaire: ----------