Customer Service and Administration Assistant

JOB OVERVIEW
Your primary responsibility will be delivering a high level of accurate book keeping, general administration and a impeccable customer service to our clients.

You will be dealing with a variety of people on a daily basis from managers of retail stores that are our wholesale customers to general customers who purchase from our e-commerce stores, so an extremely high level of written and spoken English is necessary.

You may also be expected to follow up late payments, record total stock ordered & manually place orders within our system. Daily tasks will include items such as live chat with customers, generating invoices, data entry, report generation, stock counting and debtors management

Tasks also include delivering an outstanding customer experience via email & live chat while solving problems for the customers of our online stores - Ranging from fashion retail to pre-made food production.

A strong understanding of written English and proven problem solving ability will be essential to success with this role.

Experience in E-commerce customer service is helpful but not necessary as we will provide the training, knowledge & support necessary to make you feel confident with our systems and processes.

We will provide extra support for the first 3 months and any time you have a question you are encouraged to reach out to your manager for assistance.

You will respond to customer inquiries quickly and efficiently throughout the day and creating a “Frequently Asked Questions” document to record items that come up often.

There is room to grow within our organisation with this role - We are willing and able to reward high performing team members that show initiative with more responsibility and increased benefits.

Working Hours:
- We need flexibility with working hours as we are based in New Zealand.
- Some weekend work would be expected along with early mornings/late evenings.
- Please note that this role will start as part time and eventually go into full time

Payment: Dependent on experience and skillset

Requirements:
- An internet connection that can reliably handle video conferencing
- Looking for long-term position with growth potential
- Open & honest
- Positive attitude
- Reliable
- Willingness to learn and absorb new information
- Eagerness to solve problems and figure out new solutions

Responsibilities:
- Inbound email customer service - Business to Customer
- Inbound email client service - Business to Business
- Inbound live-chat customer service - Business to Customer
- Wholesale Order processing & stock control
- Following operational processes to solve customer issues
- Using tracking system of courier networks
- Data entry
- Invoice creation & follow up

Necessary Skills:
- Experience in customer service role of some sort previously
- Great written US or UK English (8/10+)
- Okay spoken English (6/10+)
- Great communication skills
- Proven experience using Microsoft word & excel
- Proven ability to follow a process
- Experience working with ‘Xero’

Beneficial Skills:
- Experience working with ‘Shopify’
- Experience working with ‘Google Suite’ & Google ‘Drive’
- Experience working with ‘Help Scout’
- Experience working with ‘Harvest’ time tracker

Skills required:

• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Email Management
- Excel

• English
- Speaking
- Writing

• Finance & Management
- Accounting
- Bookkeeping
- Xero

• Customer Service & Admin Support
- Customer Support
- Email Support