Rockstar Customer Service Agent - Amazon Seller Central and Shopify Stores - CSR - Social Media

Are you in the top per cent of skilled employees, with an exceptional work ethic, relevant experience and skill set? Please apply if this is you!

Dalstrong is a rapidly growing Canadian-based e-commerce company. We specialize in and create high-end kitchen knives for professional chefs as well as home kitchens. Our aim is to provide exceptional products with exceptional customer service, going above and beyond in our care for our Upgrade to see actual infoeck us out: Upgrade to see actual info and on Upgrade to see actual info,Upgrade to see actual info, Upgrade to see actual info and Upgrade to see actual info/dalstrong, facebook.com/dalstrong

We are seeking a full time (40hrs/week) rockstar to join our small, high-performing customer service Upgrade to see actual info this role, you will work with Freshdesk, Amazon Seller Central, Instagram, Facebook, Trello, Slack, Google Docs, as well as take on other roles as you learn and Upgrade to see actual info this full-time position, you will learn, grow and be challenged. This is an opportunity to be part of a high-performing team of 'A players' building an exciting new brand and delivering world-class customer service.

We are nuts about delivering highly personalized, genuine and caring customer service.

Requirements:

- At least 12 months work experience as CSR

- Experience with Amazon Seller Central a plus
- Experience with Shopify a plus

- Must have very good verbal and **EXCELLENT** written communication skills
- Must Be Willing and Eager To Learn
- Commit to us exclusively
- Honest and Reliable
- Must have a quiet and functional workspace at home (minimal power outages, no background noise)
- Must be patient with customers and work on delivering thoughtful service
- Must be willing to work anytime between 7pm - 10am Eastern Standard Time 5 days a week. Working one weekened day (and taking one weekday off) is ideal!
- Must be flexible to work during the weekends (see above)
- Bachelor's/College degree required
- Detail oriented
- Not afraid to ask questions to clarify issues
- Excellent work ethic
- Resourceful and can research answers to questions
- Can coordinate with other team members

Roles
• Customer Service & Admin Support
- To start and get familair with the brand and company. To fill in when required.
• Office & Admin (Virtual Assistant)
-Responding to reviews and monitoring reviews across markeplaces
- Data Entry
- Email Management
- Excel
- Personal Assistant

COMPENSATION PLAN:
- We will determine your hourly pay rate based on your experience and skills. We will discuss it during the application process.
- This is a full-time position (40 hours per week with flexible working hours, at least one weekend day required (but can take one weekday off)
- Will pay the first-month weekly and then monthly basis from the following month.
- First month will be a probationary period
- Every month employed by Dalstrong, you earn one personal day which you can use as sick days or vacation days (up to 12 days per year)
- Paid Holidays
- Performance bonus to high achieving employees


PLEASE INCLUDE THE FOLLOWING WITH YOUR APPLICATION:
(if these items are not provided your application will be denied)

- Your Resume / CV
- Link to a SpeedTest done at speedtest.net
- Your Cell/Mobile Number and Skype ID
- Screenshot of your computer specifications (Control Panel -> System)
- Please reply in subject line: "Now you Are Slicing With Power"
- Please upload a brief video (using software or link of choice) of why you are a good fit with Dalstrong and discuss your customer service experience
- Lastly, please include in your written response an answer to the following questions *These all MUST be answered*. These illustrate your written English ability and resourcefulness:
1. Tell us about yourself. What are your strongest characteristics?
2. Why did you leave your last employer, or, if you are employed, why are you dissatisfied with your current employer?
3. What value will you bring to Dalstrong?
4. What value can we bring to you?
5. What are the differences between the Dalstrong Gladiator Series and Shogun Series knives?
6. What steel is the Phantom Series made from?
7. Recommend a Dalstrong knife for cutting fish.
8. Recommend a Dalstrong knife for a new chef and support your answer.
9. What is the HRC of the Shogun Series and what steel are the blades forged of?
10. What happens to the edge of a knife when it gets dull?
11. What are the differences between German style and Japanese style knives?
12. How many knife series does Dalstrong have?




Email to: Upgrade to see actual info
Only those selected will be contacted for an interview

Thank you so much, we hope to find a very qualified and capable candidate who can work with other higher performance individuals.

Skills required:

• Office & Admin (Virtual Assistant)
- Email Management
- Research

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
- Social Media Moderation

• Project Management
- Marketing Project Management

Skills required:

• Office & Admin (Virtual Assistant)
- Data Entry
- Email Management
- Excel
- Personal Assistant
- Research

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Content Moderation
- Customer Support
- Email Support
- Social Media Moderation