Operations Administrator - Netsuite

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OPERATIONS ADMINISTRATOR
Launched in 2011, Brooklyn Bicycle Company currently has over 150 locations in the United States and Canada carrying our expanding line of recreational bicycles and bicycle accessories. Having been featured on The Today Show, as well as in The New York Times, Vanity Fair, NY Magazine, Vogue, and InStyle, we are about so much more than just bicycles. Our mission as a brand is to help people engage with their communities – reacquainting them with the restaurants, galleries, parks & people that make up their community.
We have become one of the most well-respected brands in the lifestyle bicycle category as a result of our personal approach to the industry and our success in generating store traffic. We are a small team focused on providing not only unique, high-quality recreational bikes at approachable price points, but also great experiences for our customers and dealer partners.
We are currently seeking a remote operations administrator to assist in managing the day-to-day operations of our business. You will work directly with the head of our operations as well as the President of the company.
Roles & Responsibilities
The Operations Administrator will handle order management, customer service, invoicing, and inventory management.
• Order Management – accurately process & manage all orders across multiple systems
• Manage and maintain Customer Relationship Management Solution
• Manage & update internal operation procedure documents
• Survey and maintain repository of subject matter expertise, skills and interest
• Customer Service from both our retail and wholesale accounts

Who are we looking for?
• You have a sense of humor, capable of laughing at us and at yourself. We make mistakes, sometimes hilarious ones, but we learn from them and have a laugh along the way.
• You have energy. Maybe you’re not up before sunrise, but you have goals in life and are in fast pursuit of them.
• You understand that small companies are in a constant state of transition – improving and growing their products and processes -- and operate on tight budgets.
• You are detail-oriented. You care enough to take the time to see that things are done properly.
• You are a skilled problem-solver. Some elements of our industry are out of our control, so you’ll often need to think creatively on your feet to resolve any issues that arise.
• You want to work with a team of people that will ALWAYS have your back. We work hard, but we have loads of fun doing it.
• You are willing to learn and frequently step out of your comfort zone.
• You are comfortable working independently and self-motivating.
Qualification/Requirements:
• Strong Fluency in Written & Spoken English (You will be tested)
• High Proficiency with MS Excel, Google Sheets, and MS Word
• Strong customer service and data entry experience
• Great phone etiquette and excellent communication skills, both verbal and written
• Highly organized and efficient with great attention to detail
• Ability to work independently
• Self-motivated team player able to prioritize and handle multiple tasks
• Tech savvy with ability to learn new software programs quickly
• NetSuite experience is highly desirable, but will train the right person

When, Where, Compensation:
While our showroom and design studio is in Greenpoint, Brooklyn, you will work remotely and ideally be able to start immediately. This is a full-time position.

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