Job Overview

Job Brief

VAF has an opening for a Customer Relationship Specialist role who will perform internal and external customer support tasks in their organization.

About You

The ideal candidate will have superior customer service skills and be able to resolve any emerging problems that customer accounts might face with accuracy and efficiency. You should be genuinely excited to help customers. You should be patient, empathetic and easily able to put yourself into customers’ shoes to advocate for them when necessary. The ideal candidate should be a stickler for process and creating training materials and SOPs. One must be willing to go the extra mile to support the CEO, managers, and other team members. You should be adept in assisting internal and external customers in all channels such as chat, phone, and email support. You should be flexible in working part US time zone hours this position.



Responsibilities and Duties

*Provide timely, high-quality responses to buyer inquiries to ensure high customer satisfaction and to maintain a strong account health rating
*Provide superior customer support within a timely manner in a written form
*Follow up with appropriate support to ensure happy customers remain loyal and unhappy customers become satisfied
*Monitor all online listings for customer reviews and questions.
*Follow protocols for maintaining customer satisfaction and potential upsells
*Provide superior customer service on all selling platforms as well as social media platforms.
*Handle customer support calls and basic tech support as needed
*Provide professional customer/client support via email.
*Liaise with the product team and note any questions or issues that arise from customer questions and reviews when necessary
*Oversee customer service and resolve escalated issues that need immediate attention and resolution.
*Ensure Customer Service metrics is within the acceptable threshold.
*Monitor customer reviews and questions. Follow up with appropriate support to ensure happy customers remain loyal and unhappy customers become satisfied


Requirements and Experience
*Experience running and managing an Amazon account is highly preferred
*Proven customer service experience - 2 years minimum required
*BPO experience as Frontline/Team Lead/Supervisor or Operations Manager - 2 years minimum required
*Must be organized and able to systematize processes with comprehensive documentation
*Must have strong initiative and proactively seek new knowledge
*Tech Savvy. Familiarity with commonly used tools and systems in Amazon/E-Commerce, file sharing systems such as I-cloud, Dropbox or Google drive is preferred
*English fluency both in verbal and written communication is required.
*Must have strong attention to detail and natural ability to follow instructions.
*Proficient in Microsoft Office applications such as Word, Excel, etc.
*Must be able to provide evidence of ‘typing speed’ results and ‘internet connection speed and reliability’.
*Have a positive ‘can-do’ attitude.
*Can solve problems, independently.
*A team player who is trustworthy and respectful of others.


Schedule
*Full-time: 160 hours per month. Monday to Friday
*The schedule will require working art US daytime hours.

Salary
*TBD - depending on client budget and candidate experience
*High and competitive compensation package awaits for the most qualified and experienced candidate.

Benefits - TBD
*Work from home, or anywhere you please
*Performance bonuses will be given for going “above and beyond”
*Advancement and growth opportunities available

To apply go to this link and upload your CV:
http://jobs.crelate.com/portal/virtualassistantfinder/job/fr2fpvnqd24-286595

Skills required:

• Office & Admin (Virtual Assistant)
   - Admin Assistant
   - Email Management
   - Personal Assistant

• English
   - Speaking
   - Writing

• Advertising
   - Amazon Product Ads

• Customer Service & Admin Support
   - Customer Support
   - Email Support
   - Phone Support
   - Social Media Moderation

• Project Management
   - Other Project Management


View other posting for: Office & Admin (Virtual Assistant) | Admin Assistant | Email Management | Personal Assistant | English | Speaking | Writing | Advertising | Amazon Product Ads | Customer Service & Admin Support | Customer Support | Email Support | Phone Support | Social Media Moderation | Project Management | Other Project Management |

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