Job Overview

Job Brief
Our client has an immediate opening for a Customer Relationship Specialist role who will perform reactive internal and external support tasks. This position will join a team of remote Filipino employees who perform various duties within the e-commerce business. This position will report to and work directly with the President and be welcomed as the newest member of an ever-growing team! The ideal candidate will have superior customer service skills and be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Phone support and working some Eastern time zone hours are required for this position.

About you
Are you genuinely excited to help customers? Are you patient, empathetic and easily able to put yourself into customers’ shoes to advocate for them when necessary? Are you a stickler for process and creating training materials and SOPs? Are you willing to go the extra mile to support your supervisor and team members? If so, this could be the right fit for you!

TO APPLY:
1. Go to this link https://jobs.crelate.com/portal/virtualassistantfinder/job/k5u0zypprcu-843596
2. Upload your CV

Responsibilities and Duties
Support both customers and vendors by providing accurate, valid, and complete information via email and phone
Monitor all online listings for customer reviews and questions. Respond with thoughtful replies and individualized attention tailored to the situation
Monitor BSR of all products in the online catalog
Monitor feedbacks, questions, and reviews
Monitor special online deals
Proactively build an SOP knowledge database of training materials and new procedures. Ensure proper organization.
Connect with unhappy customers and to resolve their concerns by issuing refunds, product exchanges, and/or providing product support.
Com
pile client data in Excel to share with supervisor
Support all other team members in daily activities and various projects as needed

Requirements and Experience
Amazon Seller Central Experience is required - 1-year minimum
BPO Experience with a western company - 1-year minimum
Customer service Experience is required – 2 years
Proven people management experience - 1-year minimum
English fluency both in verbal and written communication
Experience with xsellco, Basecamp, and Zapier are highly preferred, but not required
Advanced capabilities working in Excel
Proven ability to efficiently and effectively create standardized SOPs
Strong attention to detail/ability to follow instructions/thoroughness
Have a positive “can-do” attitude
A team player who is trustworthy and respectful of others
High-speed internet

Schedule
Full-time; 40 hours per week
Monday – Friday
Schedule will be on Eastern Time Zone but may be modified to flex hours with a minimum of 4-hour overlap between 9 AM - 5 PM EST.

Salary
$650 to $800 per month - Depends on Experience
Payment will be submitted bi-monthly

Benefits
Work from home
12 paid vacation and/or sick days annually
Paid national holidays (Client declared days)
13-month Bonus (pro-rated)
Monthly KPI performance bonuses and other incentives
Advancement and growth opportunities
Salary Appraisals
Additional benefits will be discussed after 90 days of employment

Skills required:

• Office & Admin (Virtual Assistant)
   - Project Coordinator

• English
   - Speaking
   - Writing

• Customer Service & Admin Support
   - Customer Support
   - Email Support
   - Phone Support

• Project Management
   - Other Project Management


View other posting for: Office & Admin (Virtual Assistant) | Project Coordinator | English | Speaking | Writing | Customer Service & Admin Support | Customer Support | Email Support | Phone Support | Project Management | Other Project Management |

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