Job Overview

Part-time (25 hours per week) A possibility of full-time (40 hours per week) - will require a high level of written English, to create quality product descriptions.

TIME ZONE California (GMT-7) Monday - Friday 9am - 2pm, Manila (GMT+8) Tuesday - Saturday 12midnight - 5am

DAILY REPORTING Simple bullet point e-mail at the end of each day

PROPOSED COMPENSATIONUSD$250 (part-time) per month with a review at 6 months bonus schedule for monthly targets reached

TASKS AND SKILLS VA
Customer service focused on responding to inbound messages from customers, processing orders and following up on orders with suppliers.

Experience with Amazon (seller central), and Shopify.

GENERAL - Excellent spoken and written English- Confident speaking with customers over the phone- Experience working with spreadsheets

DAILY WORK Primary

- Replying customer questions on email- Inbound customer phone call inquiries (1-2 per day)

- Inbound customer messages through live chat (1-2 per day)

- Emailing new orders to suppliers- Following up on outstanding orders with suppliers

- Attention to detail (reply to this job with ‘Hola Annie,’)

- Handling returns and refunds with customers and suppliers (email and phone)

- Responding to product and customer feedback- Update sales reports


Secondary
- Product sourcing and researching
- Product listing layout- Product description writing
- Basic image editing

WEEKLY WORK
- Creating product orders in Amazon
- Emailing product orders to suppliers



NOTE: Only applications with customized cover letters will be considered. Tell me in a few sentences what attracts you to this job and why you're a good fit.

Thanks, Annie

Skills required:

• English
   - Speaking
   - Writing

• Customer Service & Admin Support
   - Customer Support
   - Email Support
   - Phone Support


View other posting for: English | Speaking | Writing | Customer Service & Admin Support | Customer Support | Email Support | Phone Support |

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