Awesome Operations & Optimization Manager

JOB DESCRIPTION (Us, You, Roles & Responsibilities, Next Steps)

Us
- We’re a husband and wife team who works with two companies Upgrade to see actual info and Upgrade to see actual info. The first is his baby, the latter, mine. One supports companies in scaling and having and awesome culture. The other helps couples in having the most playful, peaceful, passionate relationship possible.
- Raj co-led Speck Products (a top iphone accessory makers in the world) from $0 to $20 million in 3 years (i is now a $100+ million dollar company) and was recognized as #41 on Inc 500’s Fastest Growing Privately Held Companies List and has decades of experience in product design and manufacturing, team management and transformation.
- I have 20+ years experience teaching life success and 6 years focusing on couples.
- We each have have 20+ years experience each in leading teams and training as well as an extensive background in education and personal development.
- We live in Santa Barbara, CA, USA where we approach life with a can do, positive attitude.

You

ATTITUDE/ETHIC
- You are extremely dependable and reliable.... NOT the "This usually doesn't happen, but it happened again" type.
- You have a positive, can-do attitude. You take pride and ownership in your work and get joy and satisfaction out of doing a great job. You like to work, to be challenged and to produce something that makes a difference.
- Your work ethic is to go above and beyond and finish things before the deadline. It’s a fun game to you to finish early and play “hot potato” with your tasks.
- You do all you can to make our lives easier and are a pleasure to be around. You like to enjoy your day to day experience of life and are professional yet personal.
- You’re pro-active and communicative. You let us know when something is done, when it won’t get done and what needs to be done.
- You’re not afraid to prompt us if we are failing to get your what you need to do your job exceedingly well.
- You’re not afraid to tell us what’s not working or how it could be done better, yet you don’t push an agenda once we’ve made our choice.
- You’re coachable and don't take things personally.
- You‘re able to take responsibility when you miss the mark or make mistakes. You seek to learn from those mistakes and even recommend solutions for doing better next time.
- You’re as flexible as Gumby, can jump when and where we need you to.
- You can prioritize and modify priorities accordingly and are able to switch focus quickly. When something urgent comes up, you’re ready to go. You’re known for being cool under pressure and quick on your feet. You like problem solving, especially when the stakes are high.

EFFICIENCY
- You’re UBER Organized and pay attention to details. You see patterns and opportunities to organize and increase efficiency. You’re efficient, effective and a project manager sent from heaven.
- You are tech savvy and embrace online resources including phone apps to ease communication and efficiency.
- You like to learn new methods, systems and technology to make your work easier, more efficient, effective and even automated. (You’re not afraid to dive into a new program you’ve never used before. You’re excited about it!)
- You’re a fast fast SUPER fast turbo charged multitask-er who loves to get shit done, make a difference and learn while doing it.
- You make minimal mistakes, yet aren’t afraid to stretch out of your comfort zone.
- You have a great balance of seeking direction and feedback and taking the ball and running with it. You can follow directions as well as express your creativity and insights.

CORE ROLES & RESPONSIBILITIES
Support the growth of 2 businesses run by husband and wife by providing excellent project management and people management skills. This includes:

- Keeping track of and ensuring the timely implementation of weekly deliverables for current paying clients.
- Keeping track of key deadlines for business scaling projects and managing resources to meet those deadlines.
- Troubleshooting / follow through on stuck points / keep projects on track.
- Being positive and supportive of staff to keep them motivated and inspired to do great work. (We are a team of 3, soon to be 4 and with you, would make 5).
- Quality Assurance for support staff output to ensure level of desired quality.
- Tracking and reporting on key company metrics to make sure work efforts are moving the company in the right direction.
- In addition to project management, this position will require actual support activity on the “doing” side. It’s all hands on deck!

QUALIFICATIONS
- 2+ years experience as an Operations Manager
- 3+ years of experience as a virtual assistant working with US-based companies
- Great communication skills including being a strong English speaker (We will regularly have zoom calls)
- Takes initial direction and runs with it, producing results exceeding expectations
- A positive, “can do” attitude even under pressure
- A enthusiastic and fast learner

REQUIRED SKILLS
- Eye for upleveling, organization and automation (We’re organized and looking to get even better)
- Project Management skills - Keep a top level eye on the goals and our progress.
- Experienced using Asana, Gantt Charts, Toggl, etc. and other tracking tools
- Above average with Microsoft Excel
- Above average with Microsoft Project
- An eye for marketing and refining the customer life cycles for ongoing optimization and automation.
Ontraport (automated marketing / sales software) management - We want to up level our basic current use. Campaigns, sequences, Ontrapages etc.
- Creating and tracking metrics (Already set up, needs to be monitored, reported on and upleveled as needed)
- Strong people skills (Just three of us in the team, plus you makes four, yet we love to love our lives and want to make sure we have a positive working experience.

PLUS SKILLS
- Wordpress experience
- A good eye for layout / graphic design (We use Canva so it’s pretty easy)
- Video editing and creation (We will soon be hiring in this area, but a plus if you have some skill here too. We want to focus on getting a lot of videos out for one of the two companies).
- Manychat or other chat bots
- Running Facebook, Instagram and Twitter social media
- Hiring and other HR skills (We’re small but want to grow, you would hire your own assistants!)

NEXT STEPS

This job is 30-40 hours a week, $6-8 an hour depending on experience and performance. Required overlap hours are Monday - Friday, 3pm PST - 8pm PST and the rest is flexible.

We anticipate dozens of applicants, and we’re looking for the best. Someone who is willing to stick around for a minimum year commitment. If you feel this is the job for you and you want to be considered for the application process, then…


Email us (A) a resume in PDF Format and (B) cover letter (in PDF format). In your cover letter answer these six questions:
- Why are you such a badass?
- The first job you ever had, what you did, how long you had the job.
- The last job you ever had, what you did, how long you had the job.
- Describe the last 2 bosses you had and why you loved working for them and why you hated working for them.
- Describe your ideal work situation.

GOOD LUCK!