Any
300
TBD
Apr 02, 2018
Application steps, please FOLLOW instruction.
1. Online Resume preferred ( Gdrive or Dropbox )
Please send the link to your resume along with a 2-min voice recording ( self-introduction) using Vocaroo ( please DO NOT send the recording as an mp3 attachment)
email
2. This is an urgent hiring and if you are qualified you are going to receive an
3.Once you receive your interview appointment, REPLY to the
4. IMPORTANT: Use subject line #CSA
=====================================================
We are looking for 2 Customer Support Associates with 3+ years experience in Handling customer, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions, process customer accounts and file documents.
Schedule: Sunday and Monday only 1:00 AM to 11:00 AM (
Details of the Responsibilities and Tasks
Will act as a liaison, provide information and resolve any emerging problems that customers might face with accuracy and efficiency.
Filtering and Sorting tickets in Zendesk and Gmail
Selecting and explaining the best solution to solve the problem; expediting answers to questions
Recording data for new affiliates/partners in a spreadsheet for approval
Follow communication procedures, guidelines and policies
The successful candidate will have:
Experience with Zendesk and Gmail
Experience in using JIRA
Experience in using Asana or any project management tool
Exceptional written, verbal and interpersonal communication skills
Being able to write professional
Ability to understand which issues should be forwarded on to higher level support for resolution.
Contact Person: Tedz
Member since: November 29, 2016
Total Job Posts: 5