Australian eCommerce store SALES & CUSTOMER SERVICE SUPERSTAR wanted!

Do you have great English skills?

Do you have experience and knowledge in sales?

Can you learn about new products and help customers with questions?

We're looking for a SALES AND CUSTOMER SERVICE SUPERSTAR to join our growing team for our Australian eCommerce business.


WAGE:
You will be paid a retainer of $325AUD per fortnight plus 1% of all sales you generate via phone, email and live chat.

Our order value ranges from $20 to $5000+, so the commission can really be quite high. Our store generates over $300,000 per year in revenue with approximately 30% of those sales by phone (eligible for commission).

Retainer payments will be made fortnightly and commission payments monthly with remittance advice emailed to you.

Here's an example of a typical month:

$325 retainer per fortnight ($650) + 1% commission from $25,000 of phone sales ($250)

Total = $900

REQUIREMENTS:
The successful applicant shall have the following;
- Availability between 9 am to 5 pm, Monday to Friday AEST (Australian Eastern Standard Time)
- A quiet and professional working environment (no noises from animals, babies etc.)
- Preferably fluent Australian-English speaking and writing (UK English preferred but not required)
- Sales experience and the ability to build rapport with customers. We want a warm and engaging representative that is focused on helping each and every customer to the fullest!

THE ONBOARDING PROCESS:
The successful applicant will first reply to this posting explaining why they're suitable for the position. You will then be asked to join a video chat via Skype/Google Hangouts where a series of basic questions will be asked. Once we deem you're suitable for the position, a trial will be offered. The best applicant shall then be offered a position as a full-time contractor.

WHAT YOU'LL BE DOING:
You shall be the sole person responsible for speaking to all new customers and will be in charge of all customer service during business hours. This includes:
- Taking phone calls
- Answering emails
- Speaking on live chat
- Following up customer leads (making calls)
- Processing orders
- Calling suppliers to ask questions and check stock
- Drafting quotations
- Reporting to your manager

WHAT TYPE OF STORE IS THE JOB FOR?
Our store covers many niches including B2C and B2B. Most customers are looking for gifts for their little ones, so you will need to accommodate and adapt to each customer.

QUESTIONS?
If you have any questions (which I hope you do), please apply and ask in your application.

WHAT YOU MUST DO:
To ensure you've read the entire job posting and that I know you're serious about the position, please quote on the first line of your application "I've read the full job posting". Your application will not be considered if you do not have this phrase on the first line of your application.

We very much look forward to working with you!