Full-time Client Services | Administration Assistant | Content Creator Wanted

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TYPE OF WORK

Full Time

SALARY

24,000 PHP/per month

HOURS PER WEEK

TBD

DATE POSTED

Feb 08, 2018

JOB OVERVIEW

ABOUT US: We’re an Australian-based resume writing company with a great reputation and an excellent track record of success. We have a small team, including PI-based staff, who have been with us for several years, but we’re growing and need more help.

ABOUT YOU: You are an outstanding Assistant who can perform Administration, Client Services and Data Entry tasks, as well as write a weekly 1000+ word blog post.

- You have at least 5 years experience.

- You are extremely highly organised with an eye for detail, and exceptional written English skills.

- You are comfortable working alone on projects and like to move ahead, use your initiative to get things done without someone checking on you every step of the way, and you like finding new ways do things quicker and smarter.

- You are not afraid to ask for help when you don’t understand something or need more help or time.

- You are looking for a long-term opportunity.

DAILY DUTIES:

1. Daily email inbox management
2. Personalising & distributing client quotes from pre-prepared templates
3. Personalising & distributing client questionnaires from pre-prepared templates
4. Checking sales call calendar daily and sending SMS confirmation messages prior to appointments, checking responses and amending calendar if needed dependent on responses and notifying sales of any changes
5. Creating folders in Google Drive and adding client documents to the folders
6. Creating client notes from their email messages in Word and filing into the appropriate folders in Google drive
7. Data entry of sales, expenses and tax information into Excel
8. Downloading completed questionnaires and filing as appropriate
9. Updating details of workflow and client / staff allocations
10. Content creation for the blog on our website

WORKING HOURS:
Monday to Friday, 8:00 am – 12:00 pm | 1:00 pm – 5:00 pm (40 hours per week)
Australian Eastern Standard time (Sydney)

MINIMUM REQUIREMENTS:
Undergraduate degree (all disciplines considered)
3 years experience in a similar role
Intermediate level experience of using Ontraport
Basic level experience of using Survey Monkey
Basic JotForm
Advanced Word
Intermediate Excel
Excellent written English skills (no verbal client contact required)

*Any experience in proofreading and editing or resume writing will be considered a huge advantage, as will experience in WordPress and Affiliate marketing. Experience managing Live Chat will also be considered an advantage

REPORTING AND ACCOUNTABILITY: 3-month probationary period. Reporting into the Managing Director.

Month 1 – Daily Face-to-Face Skype Meeting to discuss work in progress.
Month 2 – Twice-weekly Skype Meeting to discuss work in progress.
Month 3+ – Weekly Face-to-Face Skype Meeting to discuss work in progress.

Daily email at end of each day (potentially via Teamwork) will be required documenting the following:

• What was completed each day?
• Any issues you need help with?
• Any suggestions on what we can do improve things, or do faster?
• Anything I need to respond to?

IMPORTANT: Reliable internet and own PC required. TimeProof will be used for monitoring purposes. Start date is early February 2018.

Please note that this is a full-time, dedicated role and it is our expectation that the post holder is not working for multiple employers.

IN RETURN WE ARE OFFERING:

• Full-time hours
• Fortnightly pay (1st and the 14th of each month)
• Compensation review at 12 months

TO APPLY: Please send the following to Upgrade to see actual info

1) A cover letter explaining why extra value you bring us, and why you’d like to work for us

2) In your cover letter, tell me what you like most about our values (you can read them here: Upgrade to see actual info)

3) Your resume

4) The contact details of 2 referees (referees will only be checked with shortlisted applicants after interview and with your consent).

5) A copy of your completed DISC profile – you can complete it here for free - Upgrade to see actual info

Failure to complete the above as part of your application will indicate a lack of attention to detail, so your application will not be considered without all of the above.

We look forward to hearing from you!

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