Customer Support Manager VA - $350/ month 20hrs/week

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TYPE OF WORK

Part Time

SALARY

350

HOURS PER WEEK

TBD

DATE POSTED

Jan 02, 2018

JOB OVERVIEW

Application steps, please FOLLOW instruction.

1. Online Resume preferred ( Gdrive or Dropbox )
Please send the link to your resume along with a 2-min voice recording ( self-introduction) using Vocaroo ( please DO NOT send the recording as an mp3 attachment)

email
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2. This is an urgent hiring and if you are qualified you are going to receive an EMAIL about your INTERVIEW SCHEDULE right away so please check your email.


3.Once you receive your interview appointment, REPLY to the email to CONFIRM your attendance.

4. IMPORTANT: Use subject line #CSManager

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Job Description:


We are looking for a General Virtual Assistant with 2+ years experience in providing administrative support and Customer support management with the ability to provide excellent customer service and to promote this idea throughout the organization.

Details of the Responsibilities and Tasks

Customer support
Manage day to day customer service activities ensuring all processes and procedures are being followed and effectively communicating to staffs will act as a liaison, provide information and resolve any emerging problems that customers might face with accuracy and efficiency.
Exceptional written, verbal and interpersonal communication skills




Email
Management
Responding to customers concern or inquiry via email within 24 hours turnaround time.
Filtering and Sorting emails
Being able to write professional emails to colleagues and clients
Send customer satisfaction survey



SEO (minor skills)
Being able to identify a webpage's intended keywords they want to rank for by looking at a certain page (Training will be provided)


Admin assistance
Full comprehension of office management systems and procedures
File and task organization ( Experience in using any CRM and Project management tool - Big plus.

ABOUT THE EMPLOYER

Contact Person: Tedz P. Ligtvoet

Member since: November 29, 2016

Total Job Posts: 5

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