Technical/Web Support Analyst

Job Description

“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.”
Colin Powell

If you want to join a team which is driven by innovation, challenges and solving media problems read on. If you want to be hand held and be told what to do - this isn’t for you. We need someone who is energetic, and great at working with their own determination in a team that fosters creativity and supports and mentors you. If you do proceed with application, make sure you read this till the end...

A new opportunity now exists for a Technical/Web Support Analyst to join the Career Media Group Team.

You will be involved in troubleshooting technical issues, request fulfilment, categorise-prioritise-escalate complex issues and be the first point of contact for supporting CareerOne’s applications.

Desired Skills and Experience:

+ Great verbal and written communication skill and the ability to explain technical terms to a non-technical person.
+ Demonstrable problem solving and troubleshooting skills and ability to work in a fast paced, customer focused environment in a collaborative and independent manner.
+ A good understanding of data processing, hardware platforms, and enterprise software applications.
+ Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
+ Self-starter, self-motivated and independent.
+ Ability to work unsupervised.
+ Sound business logic and problem solving skills.
+ Team player, welcoming ideas from others and prepared to actively share information.
+ Ability to establish rapport and build effective working relationships internally and externally.
+ Experience with SalesForce CRM and Atlassian system is highly desirable.


A minimum of 3 years' experience working within a relevant technical support role is required for this position. Experience working in key broadcasting sales systems and an understanding of operations, advertising sales or traffic and commercial inventory is highly regarded.


Customer Service Skills:

In addition, you will be required to build strong customer relationships, and be a product expert communicating the benefits of our product suite to our customers. Critical to your success in this role will be the following skills and attributes:

+ Exceptional Interpersonal skills;
+ Superior Verbal and Written communication skills;
+ Strong time management skills with a proven ability to manage competing priorities;
+ Solid problem solving and troubleshooting skills. Ability to approach and resolve problems in a calm diplomatic way;
+ Strong work ethic with a can do approach to tasks; and
+ Demonstrated ability to work autonomously and in a team environment.

Why you? please answer to following questions in your application
+ What excites you about a web support role?
+ What web applications have you previously supported?
+ How do you handle competing priorities?
+ Describe your ideal way of being recognised?
+ How would you like to grow your skills?