Virtual Therapist Assistant for Online Mental Health Platform

COMPANY INTRODUCTION
Talkcircle is an online therapy site with licensed professionals from around the world. We provide video & text therapy accessible anywhere with a mobile, tablet or a computer. Upgrade to see actual info

WHAT WE’RE LOOKING FOR
We’re looking for a trained psychologist or psychotherapist to be Talkcircle’s Community Manager to work remotely. Your primary responsibility will be to help match clients with our therapists on Talkcircle. Join an exciting global online therapy start-up venture; learn about management, online therapy, communication, marketing and start-ups.

Start date: immediate
Duration: ongoing
Salary: Negotiable
Hours:
Mondays to Thursdays: 10:00pm - 4:00am MNL
Fridays and Saturdays: 10:00pm - 4:00am MNL
Sundays: 10:00pm - 4:00am MNL



PRIMARY ROLE & RESPONSIBILITIES
Communication and management of new and existing client and therapists
Ability to research articles on psychology & post to social media, Facebook and Twitter

EXPERIENCE & SKILLS REQUIRED
Minimum of 2-3 years full time or equivalent experience as a licensed psychologist / psychotherapist
Excellent written English communication and interpersonal skills
In depth knowledge of current psychology practises and techniques
The willingness to help people and have a can do attitude and team spirit.
A High level of self motivation & drive

HELPING CUSTOMERS
The job is to manage enquiries from incoming clients and help convert them into customers using Talkcircle’s live chat interface. Clients will be reaching out for help and require your assistance to point them in the right direction to get the therapy they need. You will also aid existing customers with general questions about the site when required.

THERAPIST RECRUITMENT & MANAGEMENT
You will be required to help find and recruit new therapists for the platform. This will involve searching international databases and email communication with new therapists. You will also have to manage and communicate with therapists that are a part of the Talkcircle family, fielding questions and general enquiries.

MAINTENANCE AND FEEDBACK
You will need to maintain our email database / mailer of clients and therapists. You will also send out feedback forms to clients and therapists to help improve our site. Also maintain email communication with clients and therapists when required.

REPORTING & COMMUNICATION
All Talkcircle employees communicate with the management team using the following platforms:
Through the Talkcircle platform
Project Management with Asana
Written communication via Email & Slack & Talkcircle portal
Virtual meetings via Skype / TC twice a week
Work tracking with Hubstaff
Monthly report of new therapists & clients and social audience

SOCIAL MEDIA & EMAIL [Optional]
There will also be a social media element to the role, whereby you need to research relative psychology articles and plan weekly posts to our facebook page along with new therapists announcements.