Real Estate - Property Management - Maintenance Paladin

IF YOU DO NOT HAVE EXPERIENCE WITH REAL ESTATE MAINTENANCE ADMIN/MANAGEMENT, DO NOT APPLY.

Thank you.

We need someone who doesn't buckle under pressure, who follows up relentlessly, who can talk (and listen!) calmly, even when the person they're talking to isn't calm. Someone who tackles every problem with the resolve to make it not a problem anymore. Someone who understands what *urgent* means and will commit to following up an urgent situation *several times a day* in order to get it resolved. In short, we need a Paladin.

Preferably, a Paladin with experience using PropertyWare, but at minimum a Paladin that has been in a position to call contractors, arrange jobs, and follow through to make sure those jobs are done, whether it's been live or remote.

OK, onto the "real" part:

This opening is for a full-time, long-term/permanent telecommuting position working on the Marketing team of a property management company in the United States (Eastern Standard Time). We pay via PayPal, offer vacation pay, 13th month, and we give Filipino holidays off.

The company requires that you be willing and able to work (and be available for contact via Upgrade to see actual info or Skype) during EST office hours (9am-5pm EST, currently 9pm-5am PST but will change with US Daylight Savings Time), and attend company Skype meetings starting at Upgrade to see actual info EST each Wednesday and Friday, and regular Maintenance Department meetings as well. We also require you to install and use time-tracking software.

Skills and Software Requirements
The position works under the Maintenance Team Leader to perform a variety of tasks that include:
• Creating Work Orders and assigning vendors to those work orders,
• Communicating regularly via phone (primarily) and email (when phone doesn't work) with vendors in the US to obtain bids and initiate work on properties,
• Communicating regularly via PropertyWare (primarily), email, and phone with owners in the US to obtain bid approval and communicate proof of completion of jobs,
• Working with Inspections to determine what needs to be done, and later what was or wasn't successfully done, on each job,
• Please title your emailed reply to this job posting with the words 'I am a Maintenance Paladin',
• Working with Utilities to ensure that each property has the necessary hardware in place for water, electricity, and gas to be connected,
• Working with Marketing to ensure that each property gets maintained as necessary while it's being marketed to keep it attractive to potential tenants, and
• Working with Accounting to ensure that each owner pays properly and each vendor is paid properly.

This position will require to you have access to and use a variety of specific software, including Skype, DropBox, HubStaff, RingCentral, an Internet browser, and PropertyWare. We also strictly require all of our workers to have a dependable Internet connection of at least 10 mbps and dependable electricity (scheduled outages aside).

• Great candidates will be dependable, organized, efficient, and have a strong working memory as there are often distractions and you will need to be able to return to prior tasks without losing your place.
• Ideal candidates will have all of that plus be quite comfortable communicating with vendors in spoken and written English on a constant basis. .
• Perfect candidates will have all of that and a take-no-prisoners attitude about following up with vendors who are not responding in a timely manner.

Social and Cultural Expectations
Above all else, our company is looking for someone who is willing and able to actively engage with their job. We are looking for someone who responds to an unexpected complication by thinking the situation through, and if an answer isn't forthcoming, provides the team leader with their thoughts on the matter along with their question(s). We are decidedly NOT looking for someone who wants a job where every situation has an 'autopilot response,' and hopes to escalate any complexities to the boss right off the bat.

We are looking for someone who is willing and able to work with peers, clients, tenants, and vendors who operate under an extremely direct, 'no-nonsense' urban-American set of cultural norms. The boss often asks direct, sometimes uncomfortable questions and you must be willing to answer under pressure, even if that answer is "I don't know" or "I screwed up."

However, we also want a worker who is looking for more than just a short- or even medium-term contract job. We are a growing company, and we hope that each person we hire will be with us for years to come. We are also a 'work hard, play hard' environment, where people who shine are openly commended, and winning a big contest often means getting together with all of the other remote workers from your city and the surrounding areas for dinner on us.


Please express your interest in the form of an email containing your CV/resume and cover letter to Upgrade to see actual info -- any replies on OnlineJobs.ph or through any other channel will be ignored.

Thank you!