Customer Service Representative Urgently Needed

Our team of 6 young entrepreneurs and freelancers is looking to expand! We create and manage several eCommerce stores and are looking to add 2 professional Customer Service Representatives to our team who will be in charge of providing great customer service.

We are in need of someone who is willing to grow with us under the following conditions:
• Work full-time 40hrs/week
• $2.5 USD/hr
• 6 hrs daily 7 days a week or 8 hours daily 5 days a week

These are some of the tasks but are not limited to the following:
• Provide an outstanding email customer service
• Ability to use Customer Service Tools like Zendesk and Thunderbird
• Add product reviews
• Monitor and reply to social media (Facebook, Instagram) comments
• Ability to manage order issues via Aliexpress, Shopify, and Oberlo

Skills Needed:
• Outstanding English communication skills
• Have a background in customer service
• Willingness to learn new skills and improve
• Be a team player
• Proactive
• Work under pressure
• Fast learner

Interview Questions:

1. Tell us about your experiences in Customer Service.
2. What do you like about Customer Service? What don’t you like about Customer Service?
3. Write 200-word the most difficult Customer Service issue you encountered and explain how you handled it?
4. Which "customer service tools" have you used in the past? Describe.
5. Have you worked for an e-commerce store before? If yes, tell us more about the tasks you handled.

If you want a steady job with a young team where you can grow and learn, come join us.