Executive Assistant – Sales Support and Course Development

Pareto Learning – Company and Goals:
Pareto Learning aims to provide the best, online training program for engineering professionals, machinists, and students online. We pride ourselves on developing our training in a way that shows how concepts are used in the workforce while teaching in a down to earth method that is very approachable.

Our company goal for the upcoming year is to continue to market our successful products and release two new courses in 2018. We are looking for someone wants to join our team in a long-term capacity while learning and growing their skills. We love working with people who are eager to learn, and who are focused on performing detailed work. We want to contribute to the success of our new hire as much as they contribute to us.

Position Summary:
The Account Manager/ Admin Assistant role will be to lead execution of our sales and customer support processes to streamline our business while also supporting a variety of administrative in other areas of the business. This is essentially a Customer/Lead support role to handle all new direct/inbound sales. The ideal candidate must be someone who can take full ownership of the tasks, perform them routinely and continue to improve them over time.

Necessary Competencies in order of importance:

Our main goal with hiring is looking for someone with the following competencies. We are only looking for top Upgrade to see actual info in these areas and will give you extensive training on the actual task you will work on.

Perfect written English (including idioms and figures of speech) – With your main competency being working with customers and leads, we need to ensure that you can communicate with them clearly. We have a light, but professional tone we take with our customers and the US cultural tone must be maintained throughout every form of Upgrade to see actual infoanization & high attention to detail – We need someone who is very detail-oriented, and has a high degree of focus. The ideal candidate that will check that things are correct the first time, and completely error-free. We are looking for amazing organization skills that prove you focus on keeping things in the best order. Because you are detail oriented – please start your proposal with “I focus on the small stuff” somewhere in your proposal. This is very important to us as the details in our work can make or break our Upgrade to see actual infote: The owner who you will be working under is very big-picture focused but needs someone really detailed who can support Upgrade to see actual infomunication skills working with customers – The successful candidate is one who can write clearly, articulately, and concisely with our customer. We value our customers greatly, it is our focus to provide them with value, respect, and the highest Upgrade to see actual infore and confidence must come across in your communication – especially email.

Driven to continuously improve – We are looking for someone who is always looking for ways of improving ours and their own process and systems. The ideal candidate will take complete ownership of his or her role early on, always looking to make a better impact as they learn and develop. We want someone who exhibits passion and excitement regarding tasks and company goals, no matter how detailed. The person must be open to criticism in the name of improving themselves. We want someone who loves to learn and will focus on growing in their role at our Upgrade to see actual infolf-Guided but confident to ask questions: This assistant will need to have a focused attitude to act independently when needed (with company goals always in mind). The ideal candidate will be comfortable with taking on work that requires figuring out or researching the best way forward. We expect that this person will focus on ownership of their tasks, and do what it takes to learn what is needed to complete them. However, we are always available for clarifying so the candidate must be confident enough to speak up when they need help.

A process-driven mindset – Our company is focused on creating and improving processes that drive everyone’s actions within the company. When things go wrong or mistakes are made, it is either because our process needs improvement, or that the process was not followed. We need someone to understand our methodology and be on board with helping us to continue to improve our systems in the company. Documentation and making good instructions on tasks are very important to us for making sure we build an efficiently running business.


Examples of tasks you will work on in Sales or Admin Support
*The number one thing you will do at first will be to train on how to handle our sales process while creating process documents that simplify and break down the tasks into simple steps. This will act as both trainings & creating a guide for doing the day-to-day work. This work may include:
• Managing and following up with important sales leads to nurture a sale
• Organizing and managing our CRM process to simplify our customer communication.
• Appointment setting for good leads with our owner.
• Creating and managing templates for emails, proposals, and course documents to save time with communication.
• Weekly lead email follow-ups to move leads towards feedback.
• Issuing invoices and quotations to customers
• Replying to specific customer questions or alerting our team of course questions.
• Creating reports of leads, questions, course development progress, quotes, and invoices
• Managing calendar for owner’s meetings – especially with sales.
• Course development admin tasks such as segmenting and uploading videos and eventually project management
• English transcription and subtitles.

Proposals:
Please submit a letter of interest that highlights experience that relates to this position. Please include the following:
• List of professional references we may check with
• Any experience doing this type of work in the past
• 1-2 skills you have that would help you in this role
• Anything further to show that you have competencies we are looking for.

Evaluation:
• We will begin to narrow down Upgrade to see actual info roughly 2 weeks after this job post
• Final Upgrade to see actual info will be required to take an English and typing test
• Final Upgrade to see actual info will also be interviewed by the owner directly over Go-To Meeting
• A short sample assignment will be issued to final Upgrade to see actual info (all will be paid for work) to evaluate the candidate’s competencies.
• Once a candidate is hired, we will have a 3-month evaluation period where we will measure the progress of him or her to our business processes.

Expected Hours
The work will initially start with approximately 20 hours a week for 3 months at the latest. However, as we grow and continue to develop new processes, this will lead to a full-time position as soon as possible.

We are looking for a great new team member who wants to help contribute to the success of our company! We look forward to your application.