Outbound Telemarketer / Appointment Setter for Australian Psychology and Mental Health Business

We are looking for a confident, professional, and well-spoken Outbound Telemarketer / Appointment Setter to contact referral partners for an Australian psychology and mental health business.

This role involves calling professional organisations and introducing our psychology services, then booking referral-development meetings or follow-up calls.

You will be contacting organisations such as:

NDIS Support Coordinators
NDIS Local Area Coordinators
Plan Managers
WorkCover rehabilitation providers
Return-to-work coordinators
GPs
Psychiatrists
Allied health providers
Schools
Lawyers
Community organisations
Disability providers
Aged-care providers

The goal is not hard selling. The goal is to professionally introduce the business, identify whether the organisation may refer clients, and book a meeting or next step.

About the Services

The business provides psychology and assessment services, including:

Therapy
NDIS psychology
WorkCover psychology
Mental health treatment
Forensic and court-related psychology reports
IQ assessments
ADHD assessments
ASD assessments
Cognitive assessments
Functional assessments

You do not need to be a psychologist. Training will be provided. However, you must be professional, respectful, and able to speak appropriately with healthcare, disability, legal, and community-sector professionals.

Main Responsibilities

Your main responsibilities will include:

Making outbound calls to referral partner organisations
Asking for the correct decision-maker or referral contact
Briefly introducing the psychology business and services
Identifying whether the organisation refers clients for psychology or assessments
Booking meetings or follow-up calls
Updating the CRM accurately after each call
Recording call outcomes clearly
Creating follow-up tasks where needed
Sending approved follow-up emails or SMS messages
Following scripts and objection-handling guides
Reporting daily call activity and results
Attending training and feedback sessions
Improving performance based on coaching
Required Skills

You must have:

Excellent spoken English
Confidence making outbound calls
Professional phone manner
Ability to follow a script naturally
Good listening skills
Strong attention to detail
Reliable internet connection
Quiet work environment
Ability to update CRM notes accurately
Willingness to be coached
Consistent attendance and punctuality
Preferred Skills

It would be helpful if you have experience with:

Appointment setting
B2B outbound calling
Healthcare, mental health, NDIS, insurance, legal, or professional services
Cold calling
Referral partner outreach
GoHighLevel / GHL
HubSpot, Salesforce, Zoho, Pipedrive, or similar CRMs

Email follow-up
Call reporting
Australian clients or businesses
What Success Looks Like

Success in this role means:

You make consistent outbound calls
You reach decision-makers
You have professional conversations
You book quality meetings
Your CRM notes are clear and accurate
You follow up properly
You represent the business professionally
You help create real referral relationships, not just empty appointments
KPIs We Care About

We will track:

Calls made
Contacts reached
Decision-maker conversations
Appointments booked
Appointment attendance rate
Referral partners activated
Referrals received
CRM note quality
Follow-up completion
Overall professionalism
Who This Role Suits

This role suits someone who is:

Confident on the phone
Friendly but professional
Not afraid of outbound calling
Good at building rapport
Organised with CRM notes
Comfortable speaking to professional organisations
Interested in long-term work if performance is strong
Work Arrangement

This role will start with a paid trial. If the trial is successful, there may be ongoing work.

You will be given scripts, call lists, CRM access, and training materials.

You will be expected to follow the process carefully and report your results clearly.

Application Instructions

To apply, please answer the following questions:

Describe your outbound calling or appointment-setting experience.
Have you called Australian businesses before?
Have you worked in healthcare, NDIS, mental health, allied health, legal, insurance, or professional services before?
What CRM systems have you used?
How many outbound calls can you comfortably make in a day?
What is your expected hourly rate?
Are you comfortable doing a short paid trial?
Please include a short voice recording introducing yourself and explaining your appointment-setting experience.