Orthodontic Dental VA

***Dental VA experience required (DO NOT APPLY if you don't have dental VA experience).

***Orthodontic VA experience preferred, but not required.



We're looking for an Orthodontic Insurance/Front Desk Assistant

Responsibilities:

1. Insurance/Billing

-Verify orthodontic insurance benefits with accuracy and timeliness.

-Submit and track insurance claims, ensuring prompt payment and proper documentation.

-Follow up on unpaid or denied claims and resolve discrepancies.

-Post insurance payments and reconcile ledgers as needed.

2. Patient Communication & Customer Service

-Respond to patient inquiries via email, text, or phone in a warm, professional tone.

-Assist with scheduling, reminders, and general administrative support.

-Provide clear updates to patients and communicate effectively with the in-office team.

Support virtual front desk operations and handle sensitive information with confidentiality.

Ideal Candidate Attributes

Experience in orthodontic or dental insurance processing (at least dental required).

Understanding of aligner treatment workflows and digital patient tracking.

Excellent English communication skills (written and verbal).

Organized, reliable, and able to multitask across administrative and creative functions.

Positive attitude, professional demeanor, and genuine care for patients.

Tech-savvy with a reliable internet connection, webcam, and backup power/internet option.

Details:

-Work from home

-$6/hour

-40 hours/week

-Mon-Fri U.S. time

-9am-6pm Pacific time (paid for 8 hours of work)

**This is 12am-9am (Tues-Sat) time block in converted Philippines time

-Opportunities for growth within the organization








HOW TO APPLY:
1. Please send an email with your resume attached and a brief overview of your relevant experience in the body of the email to ---------- with the subject line “Rita's Ortho/Dental VA”.

2. If you have Dental VA experience, please write "Dental VA exp" at top of email (if you don't, don't write it).

-If you have Ortho VA experience please write “Ortho exp” at top of email (if you don’t, don’t write it).

3. At the bottom of the email, write the USD hourly rate (or salary, but specify hourly, monthly, etc and currency) of your last two roles listed on resume. For example:
-Most recent role: $7/hour (USD-full time)
-2nd most recent role: $4/hour (USD-part time)

**Please note, you earning less or more at previous roles DOES NOT negatively or positively affect your chances of getting this role whatsoever. This is simply information needed for us internally as we try to understand your career path. PLEASE BE HONEST, as this may be officially verified later on in the hiring process.


*Please be very specific in the email, explaining your relevant experience. If you don't follow the above 3-step instructions in how to apply, your application will not be reviewed.





DO NOT APPLY IF:
-If you’re not comfortable with a screen tracker that takes screenshots of your work shift (Time Doctor or similar)
-If you have a conflicting job that interferes with this schedule